Basketball Ball WordPress Theme 36009

I am very frustrated. I have a good knowledge of wordpress, and have shelled out for this template based on the information above. However I am really struggling with the back end and there is a massive deficit in literature or tutorials to help me utilise all the options in the template. Why are there arrows all over my thumbnails/practitioners page? Why are there no drop-down menus to my top-level menu? Why can't I change which slides appear on which pages? SRSLY. I'm never buying a template again, since there is no information at the purchase stage about what can be done at the back end, once the template is installed.

Hi there,

Thank you for your reply.

I read the "Documentation" section which came with the template - it was useful for explaining how to embed videos and audio, but what I didn't understand from reading it is essentially how to develop the "Our Members" page at the back end of the site.
I also couldn't understand which template I am meant to use in order to create an "events" section which displays widgets on the right hand side of the page rather than on the left.

I have customised the colours to fit the theme, and have worked out a way of organising the "Practitioners" page using the Portfolio setting. However this now means I cannot create a separate gallery for Audio posts, since there seems to be no way of assigning portfolio pages to just one parent page. I have tried doing this using categories, and it doesn't work - all portfolio pages display on all portfolio parent pages, if you see what I mean. So it's not possible to keep audio portfolio pages separate from practitioner portfolio pages.

The main thing I don't understand is how the "Our Members" page works. There is a facility for adding "Our members" posts, but I cannot get a parent page to understand where to put the thumbnails for such pages. Also, I want to use "practitioners" not "members." Finally, although I have sub-headings, the top-level menu is not displaying them. I understand I will need to customise some images so that they fit with the colourscheme I have implemented, and this is no problem but at the moment seems pointless, since there is no drop-down menu displaying at all!
Any assistance you could provide would be most enlightening.

You can see the progress I've made here:

http://sonicartresearch.co.uk/

Hi Felicity,

I hope you are doing well, and I hope some of those links I sent you helped. I had also sent this to our technical team awhile back and they finally were able to get back to me with more information. This is what they told me:

To create sub menus you should be using the menu manager.

To create Members page, please create some post under Our Members, then please add a page using Fullwidth page template and insert code the following code into the page (the text content you see there is lorem ipsum text, feel free to replace parts with your own):



Hopefully you also saw how to add a portfolio page in the tutorials I gave you, but am going to also put the instructions here just in case. Portfolio pages can be created with the help of page templates:

1. Log in to your WordPress Administration Panel (Dashboard).

2. Click the Pages tab on the right

3. On the next page, cick the Add New tab

4. Type in your page name, for example Portfolio page

5. Under the Page Attributes, select a Parent for your page

6. Select your page template ( Portfolio full or Portfolio in the Page Attributes drop-down menu)

7. Under the Custom Field tab, add a new field called category-include (or just select it under the Name drop-down menu)

8. category-include – name of the category that is displayed on this Portfolio page (available only for the Portfolio page template) You need to use the slug of the category here (go to Portfolio -> Portfolio Categories and copy the slug from the tab on the right)

9. With that done, click the Update button

10. To create a new Portfolio with a new Featured image and content, chose Portfolio -> Add New from the left-side menu

11. On the next page, enter your new page title and put your content

12. Under Portfolio categories on the left select the category or categories.

13. Under Featured Image, upload your image (click the Set featured image link)

14. And click the Update button

15. To add the new portfolio page to the menus, go to Apearance -> Menus. Under the Pages on the right, select the page and click on Add to menu, then click Save Menu.

I hope you have already figured some of this out, if not hopefully the above helps you further.

Absolutely no problem Felicity! Glad some of it has been helpful for you :)

Hi Rachael,

I will e-mail you a few links in a minute with regards to where you can find all of the WordPress tutorials. Hopefully that assists you. If you still have problems feel free to post again to this thread.

Rachael, I had the same problem when I tried to use this template...

...you upload the images into the slide template and then they show up on the main page, as a slideshow, if that makes sense?

So in your posts section of wordpress, you have the ability to "create a new slide"? If you upload images via the media library and then make a slide with "img src="insert_image_URL_here.jpg" in the code somwehere; then your image should show up. Hope that helps.

Cheers,
F

Hi again, sorry for the delay in replying, I've been out of town for a couple of days. Thank you both so very much for trying to help. Nothing worked though - I think I may be missing some key components:
a. I don't have 'slider'. Is this the plugin the basketball theme uses? It sounds like I'm missing some files. What is the exact name of the widget / plugin the Basketball them uses for the images rotation on the front page of the template?
b. There were no original images for me to replace when I obtained the template so I'm not sure where to replace the jpg files?
c. Felicity, thank you for the code. Do you know exactly where to place the code in the basketball template?

I'm sorry to be a pain with more questions but I really do appreciate you trying to help me out.

Yes thanks I'll send you a link by email.

Thanks! I sent you an email with some more details.

Thanks for letting me know, I appreciate that they are looking into it but I had to make a decision due to time constraints in the last hour to do a re-install. I'm currently just backing everything up but will be re-installing tonight. I'll let you know how it goes and thank you again for your attention! You've been a great support!!! Thanks for being available - especially yesterday...Sunday!

Hi Rachael,

I hope you had a chance to try and see if a re-install would work for you. The techs finally got back to me and they really think it is likely that the dump file was not installed the first time around which is why things may have not been looking like the demo. Make sure after you install everything you install the dump file that is in the sources zip file.

Let me know how it goes. Thanks!

Hi Rachael,

I went ahead and sent you some links. I hope that helps :)

Another question. On my splash page it shows Latest News on the left. Along with a right side widget with search bar, navigation and archives. How do I get rid of these?

By installing the dump SQL file it will get your installation to match the way our demo looks. I have a feeling you have not done that step yet, can you confirm. Thanks!

Hi Jon,

I just sent you an e-mail with a few links and tutorials which will help walk you through setting up your template and importing the dump SQL files. Once you follow the tutorials that will get everything setup to look exactly like you see in our demo. After that point is where I recommend you start customizing things and changing content to meet your needs. Please let us know if the links help you. Thanks!

Hi Jon,

It is hard to tell without looking at it. Can you send us the link to your location you are trying to install it?

Just want to say thanks for all the help. I got the template working. Thanks again for keeping up with me. You guys rock!

Hi I have another question. For the Gallery section. Where are the images being loaded from? I've been trying to find it on the admin but I haven't been able to. Thanks

Hi, there is no gallery tab on the left navigation. The gallery is created from the pages option. The photo's are being pushed from the Media Gallery I can see that.

Hi, I haven't fixed the problem yet. I don't know how to change the images. Or how they are being executed.

Hi, yah that would be greatly appreciated. Thanks.

Hi thanks for the tutorials. I thought each thumbnail plays a different slideshow. But it doesn't. The slideshow images consists of how many portfolio's are on that page. It's kind of confusing since I've never seen a slideshow like this before.

I am trying to move the widget area from the left hand side to the right hand side, and have followed all the instructions here to no avail.

I have edited the following files:

page.php
sidebar-init.php
sidebar.php
register-widgets.php
options.php

as all of these files define the position for the widget area as being on the left, when I want it to be on the right.

I have inserted this code everywhere, to no avail, the widget area still shows up on the left.

This is especially annoying because in the demo theme, it is shown on the right.

Any help greatly appreciated.

Hi Felicity,

Just a quick post to let you know I had to submit these to our tech department to see if they have any answers for you. As soon as I get a response I will let you know. Thanks!

Hi Felicity,

I hope you are doing well, just wanted to send a quick followup as we have not heard back from you. Please advise once you get a chance. Thanks!

Oh good, I am glad you managed to figure out that you had missed that important step. Thanks for the update!

Hi Rachael,

Unfortunately I have no idea what template number you are referring to. Template 1355 on our website is a Logotype template, doesn't sound like the one you are mentioning. This thread is for template 36009 also. Could you find the template you are referring to on our website and comment there so I know exactly which one you are talking about and so that I can help you. Thanks!

Hi Felicity,

Sorry for the delay, I needed to wait for a response from someone who could help with your question.

To disable the light-box, you need to delete/not to add the light-box custom field to your portfolio item. The sizes of the images can be changed in "themes\theme#\includes\theme-init.php" file. Once you have changed the resolution of the image there, you will need to re-upload it.

Let me know if this helps. Thanks!

Hi Chuck!

I see no reason why you could not use Google Fonts on your template. As far as it being easy, unfortunately that is a relative and dependent on the person. So for one person it could be super easy, but for someone else it might be much more difficult. It will depend on how much technical skills you have with working with HTML, CSS, and web design, and understanding how WordPress works so that you know how to update any files you need.

I will e-mail you shortly our documentation.

Best Regards,
Brian Wozeniak

Hi Dana,

Please contact GoDaddy for your support, unfortunately we only support customers who purchase the template from us. Thank you for your understanding.

Hi Dana,

Please contact Godaddy as they should support you directly since you purchased from them, they are our competition who uses the same supplier.

Hi Alessandro,

I tried to find your order via your e-mail address and could not find it. Did you purchase your template at Ozzu?

Please advise. Thanks!

Brian

Hi Alessandro,

Please contact the website you purchased the template from for support. Unfortunately we only support customers who buy from Ozzu. Thanks for your understanding.