Photoshop Keeps Freezing

  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

For nearly a month my computer was just freezing randomly. I ran everything from anti-spy to virus etc... It wouldn't freeze in safe mode though. Finally someone advised me to try a new video card. I tried a new one and everything seemed to work fine. I had used one from a friends computer so I gave it back and bought a new one a NVIDIA GeFORCE FX 5500. I thought my problems were over. I reinstalled everything because I had formatted when first trying to solve the problem. Everything on here works now except for Adobe Photoshop. Photoshop freezes randomly at no particular task just everytime I use it. I have reinstalled several times and I'm using the same CD to install from that had been on my computer for over a year before formatting. I have two physical drives and I have tried it on each. I downloaded the newest version of Photoshop from Adobe's Website and same thing happens. In addition I have updated the drivers for the video card, done a windows update, ran msconfig and disabled all my startup items and rebooted in VGA mode and reinstalled photoshop as suggested on Adobes site. Same thing. If anyone has any additional idea I'm all ears. Thanks!!
  • UPSGuy
  • Lurker ಠ_ಠ
  • Web Master
  • User avatar
  • Posts: 2733
  • Loc: Nashville, TN

Post 3+ Months Ago

Can you post more specs on your computer, such as RAM, HD, & Processor sizes, please?
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

ok Specs are
Windows XP Media Center Edition Service Pak 1
Intel Pentium III processor
999 MHz
640 MB of RAM
2 Physical HD's C: 27.9 GB with 18.2 used and 9.69 Free
E: 37.2 GB 24.3 used 12.8 Free
  • UPSGuy
  • Lurker ಠ_ಠ
  • Web Master
  • User avatar
  • Posts: 2733
  • Loc: Nashville, TN

Post 3+ Months Ago

Assuming we're talkin about PhotoshopCS here, that 999MhZ sticks out in my head as a suspect. Pentium III or 4 is a sys requirement for the software, so I would say you're barely sliding through. Have you tried letting the computer sit for a bit while it was 'frozen' and not touching a single thing to see if it was actually processing? Once the buffer gets backed up, if you were to keep trying to min/max, press keys, task mgr, then you could be freezing it mid-process.
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

well originally I reinstalled Photoshop 7 which is what I had been running on here for about a year. It wasn't working so I then downloaded CS and same thing. I am now back to 7. As far letting it run after it freezes I have sat there and let it go as long as 30 mins and no change. I look to see if the little red light on the pc which indicates something is processing flickers and it never does. I have to end up hitting reset because nothing responds on computer no Ctrl + Alt + Del nothing.
  • ATNO/TW
  • Super Moderator
  • Super Moderator
  • User avatar
  • Posts: 23455
  • Loc: Woodbridge VA

Post 3+ Months Ago

My best guess is that your CPU is being maxed. Don't have a clue what you're trying to do in PS, but a freeze like that is because something is maxing your CPU to nearly 100%. It may be another proggy (or a trojan or spyware) Before you open photoshop, open task manager and note what is using your CPU and how much. Then open PS and see what it does.
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

I can try that but what about the fact that it does the same thing in safe mode and when I went into msconfig and disabled all startup items??
  • ATNO/TW
  • Super Moderator
  • Super Moderator
  • User avatar
  • Posts: 23455
  • Loc: Woodbridge VA

Post 3+ Months Ago

Like I said, it may be a trojan. It also depends on what you are trying to do in PS. does it lock up immediately upon opening, or only after you are trying to do something? Try my suggestion about task manager and actually see what's going on and report back.
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

Ok, as far as what I'm doing in PS when it freezes it runs the board. I can be cropping an image, adding a layer style etc.. last freeze I right clicked a layer hit copy layer style and it froze.

As asked I ran task manager and it shows CPU Usage fluctuating between 3-5%. I loaded photoshop and the same was true 3-5% Usuage. There were 48 process running and all appear to be ok but I'm no expert in that so I made a screen cap of how the task manager looked before I run photoshop and after. Because of the amount of process running I had to made 2 caps of it each time so I could scroll down and get it all in 2nd cap.

Before Photoshop
http://www.tulsaimagery.com/screencap1.JPG
http://www.tulsaimagery.com/screencap2.JPG

After Photoshop loaded
http://www.tulsaimagery.com/PSscreencap1.JPG
http://www.tulsaimagery.com/PSscreencap2.JPG
  • ATNO/TW
  • Super Moderator
  • Super Moderator
  • User avatar
  • Posts: 23455
  • Loc: Woodbridge VA

Post 3+ Months Ago

I don't see any really obvious signs of a trojan, but you do have a lot of things going on in the background. I can't say for sure if that's your exact problem, but if you take your task manager list and do a Google search for each executable file and help you identify them. Then you can use that information to remove or reduce the number. For example, the Kodak updater service simply doesn't need to run. In fact I hate that program and have no plans to ever install it again. (It normally comes bundled with printer packages and most people don't ever use it). I have had it cause me several problems in the past with system performance. I can see several processes running that are simply not critical. I won't be so bold as to tell you which ones you perceive to be critical, but getting rid of as many non-critical ones as posible may help.
  • Hazard
  • Graduate
  • Graduate
  • User avatar
  • Posts: 145
  • Loc: London, UK

Post 3+ Months Ago

man - realplayer, windows messenger, - check all the stuf on ur taskbar and exit them or terminate them in taskmgr. u dont need em to run when ur using photoshop (well except windows messenger, if it cant be helped) and i have no idea what backWeb is, and i doubt u need audio deck running too. atno's right make sure u know the proggys running to be safe, and then terminate them accordingly to make ur pc run fine.

I had - and still have - a pIII 600mhz 128mb ram intel graphics controller 64 meg...i had photoshop on it too but it worked fine...strange...built a new pc recently, loads better....
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

I searched my items in the task manager and couldn't find any that appeared to be suspicious. I ended task on as many of the files as I possibly could and PS still was freezing. I decided to just go ahead and do a format to try and resolve it. I have two physical drives C and F. I transferred everything I needed off of C to F unplugged F from the computer rebooted off my XP CD formatted and reinstalled. After I got everything back up and running I plugged F drive back in and installed PS form there. That was the only thing I installed and now PS freezes everytime I try and open a file. I ran chkdsk on both drives and even unplugged F so that C was the only drive running and PS is the only thing installed on there and a PSD file I had backed up to F that I transferred over. Same thing happens just freezes everytime. I even took out my video card and replaced with a friends this afternoon to see if my new card was causing the error....same thing. I am running out of ideas. Any more suggestions?? Thanks for all the help so far.
  • Hazard
  • Graduate
  • Graduate
  • User avatar
  • Posts: 145
  • Loc: London, UK

Post 3+ Months Ago

very strange - i was thinking a corrupted vers. of photoshop, but u say it works fine in safe mode. have u tried another copy of photoshop?
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

actually it doesnt work in SafeMode either. I have tried downloading a new copy of PS and it did the same thing. Very Strange indeed
  • ATNO/TW
  • Super Moderator
  • Super Moderator
  • User avatar
  • Posts: 23455
  • Loc: Woodbridge VA

Post 3+ Months Ago

This seems to be a known issue at Adobe. I've been doing some checking and found the following at Adobe's forums:

http://www.adobeforums.com/cgi-bin/webx ... 2@.ef47fb1
http://www.adobe.com/support/techdocs/327708.html

Not encouraging news, but I hope it helps. Looks like you need to look beyond the software.
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

Thanks ATNO I was certainly leaning towards it being a hardware issue being that I have exhausted all options I can think of. One of the things it says to do is to try a BIOS update. Where do I find that and are they free? I believe I have the award BIOS. Also, if I do download a BIOS updaye is it hard to update it or is it just a matter of installing it? Thanks for all your help.
  • ATNO/TW
  • Super Moderator
  • Super Moderator
  • User avatar
  • Posts: 23455
  • Loc: Woodbridge VA

Post 3+ Months Ago

I would suggest, asking that in the Hardware board as a new topic. I've never done it, and prefer not to offer advice on it. I'd rather see you get good advice from people that know what they are talking about. To assist with the answer try to determine exactly what you do have and be sure to post your primary system specs including motherboard info.

Good luck.
  • tulsaimagery
  • Novice
  • Novice
  • tulsaimagery
  • Posts: 28

Post 3+ Months Ago

Thanks will do
  • Daddy Doxxx
  • Born
  • Born
  • Daddy Doxxx
  • Posts: 1

Post 3+ Months Ago

Hey, I have the same problem with Photoshop. Mostly, it freezes with the mouse button held (e.g. cropping image, selecting...), but even if I'm only clicking. I have P4 3400 MHz processor, 1024MB RAM and updated display drivers etc. I've tried PS 6, 7, CS, CS2 and all of them freezes. However, the CS3 Beta and ImageReady of all versions works fine! Even if I'm editing an PSD of 8000x6000 pixels. Please, help. Photoshop is my 2nd mostly used application.
  • Cold Canuck
  • Proficient
  • Proficient
  • User avatar
  • Posts: 400
  • Loc: Michigan, U.S. of eh

Post 3+ Months Ago

tulsaimagery wrote:
After I got everything back up and running I plugged F drive back in and installed PS form there. That was the only thing I installed and now PS freezes everytime I try and open a file. I ran chkdsk on both drives and even unplugged F so that C was the only drive running and PS is the only thing installed on there and a PSD file I had backed up to F that I transferred over. Same thing happens just freezes everytime.
I'm curious...why would you copy files from one folder on a hard drive to another drive, why would you not just reinstall from the master CD?

Simply copying from a folder would not ensure that all of the system files were placed in the correct location...and would almost guarantee that your problems would be repeated, since any issues or corrupted files would be reused.
  • SuprSonic5
  • Student
  • Student
  • SuprSonic5
  • Posts: 67
  • Loc: Michigan, USA

Post 3+ Months Ago

I had the exactly same problem on my old laptop. Your RAM and especially processor are being pushed to their limit. Whats the usage of your processor and ram when you are using photoshop?

Another possible culprit maybe fragmenting on your hard drive. Try defragmenting your drive once or twice.

And about updating your bios. Here is a tutorial. http://www.pcmech.com/show/bios/81/ I wouldn't advice it because I have a strong feeling that that isn't the problem Especially if you are not well experience with hardware and updating firmware you may end up creating more harm then good.

Also turn off everything off except windows when your working with photoshop. That could possibly help.

Post Information

  • Total Posts in this topic: 21 posts
  • Users browsing this forum: No registered users and 9 guests
  • You cannot post new topics in this forum
  • You cannot reply to topics in this forum
  • You cannot edit your posts in this forum
  • You cannot delete your posts in this forum
  • You cannot post attachments in this forum
 
 

© 1998-2014. Ozzu® is a registered trademark of Unmelted, LLC.