Because I get bored easily

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Post 3+ Months Ago

Here's a transcript of my latest chat with Elvira G, a representative from Microsoft. Keep in mind throughout the chat that her name is Elvira. Yes, I have ADD, yes I get bored easily.

General Info
Chat start time Mar 31, 2014 7:37:04 PM EST
Chat end time Mar 31, 2014 8:34:48 PM EST
Duration (actual chatting time) 00:57:44
Operator Elvira G

Chat Transcript
info: Please wait for an agent to respond. You are currently '3' in the queue.
info: Privacy Statement
You are now chatting with 'Elvira G'.
Elvira G: Hello Jeff, my name is Elvira G with Microsoft Billing Support. Please give me a few moments as I review the information you've submitted.
Jeff: ok
Elvira G: Before we continue, can I have your full name, phone number on the account and email address?
Jeff: Jeff (removed)
Jeff: (removed)
Jeff: (removed)
Elvira G: Thank you
Elvira G: Going back to your concern, you have an issue regarding your subscription, is that correct?
Jeff: yes
Elvira G: Okay
Elvira G: Can you please expand this to me
Jeff: I wanted to cancel before they bill me in April. I successfully cancelled, but it seems they're going to still bill me for April.
Jeff: I don't want to use it in April. It's March. I don't want to be billed again.
Jeff: Is this some sort of April fool's joke? or is this a way to scam me out of another ten bucks.
Elvira G: No worries. I'll be glad to assist you with this.
Elvira G: Let me check on my end if you have successfully cancel your account okay.
Elvira G: Jeff, for security purposes I need to verify your account. I will be sending you a code that you need to send back to us. How do you like to receive it via text, email or through a website?
Elvira G:
Jeff: email
Elvira G: Okay
Elvira G: I have send you the code.
Jeff: 16098849
Elvira G: thank you
Elvira G: For a moment please
Elvira G: Hi Jeff, may I ask when did you cancel your subscription?
Jeff: about 15 minutes ago
Jeff: I do NOT want to be billed again. I do not want another charge on my credit card.
Elvira G: Thank you for being patient.
Elvira G: As I can see right here in my end that your subscription has been cancel. You may enjoy using your product up until the end of the subscription okay.
Jeff: I know it is cancelled, but are you still going to bill me again in April?
Jeff: Are you even listening to what I'm telling you?
Elvira G: No Jeff, you are not going to be billed this April because your paid subscription is until April 12, 2014.
Jeff: Ok. thank you Tammy
Elvira G: Welcome
Elvira G: Is there anything else I can help you with?
Jeff: Yes, Charlotte, I also want a discount on my XBOX Live account.
Elvira G: For a moment with that please
Jeff: I want a full year subscription for twenty bucks. I have a newspaper clipping coupon, but i dropped it on the wet kitchen floor because my girlfriend just got done mopping and I slipped and the cat ate most of it.
Elvira G: This issue will be best handled by our Accounts and Billing Phone Support Team. Please request a callback using "Click to Call".
Elvira G: 1. Sign in at the Commerce website ( ).
Elvira G: 2. Click Help , and then select Getting Help .
Elvira G: 3. Click Customer Service .
Elvira G: 4. Select the problem product type.
Elvira G: 5. Select Category .
Elvira G: 6. Click Request a Call .
Jeff: I don't want to call anybody.
Jeff: I just found out that our phone plan is actually run by a defunct mafia subsidiary out of Jersey City, and I don't want any part of their shenanigans. In the meantime, I'm only using my email and in emergencies a paper-cup stringy setup with the crazy cat lady neighbor
Elvira G: click here
Jeff: I'm leery of ominous "click here" links. They scare me. Last time it ended up taking me to a nudey site. I don't like that.
Elvira G: In this link you will be redirect to Accounts and Billing people who can process your refund okay.
Jeff: How much is a year subscription to xbox live? Maybe you can just send me the difference out of your own personal checking account? That would be satisfactory
Elvira G: For a moment with that please
Jeff: I have to make pee.
Elvira G: Thank you for being patient.
Elvira G: Jeff, the one year subscription for xbox live is $59.99
Jeff: Ok, so will you be sending me $40 bucks in the mail?
Elvira G: Kindly click on the link so that you can now process your refund okay.
Jeff: I don't see a link, and I'm afraid of getting a computer virus from clicking links from total strangers, just as much as kissing girls I've only met a few moments at the local dive bar. Just sketchy if you ask me. I once got a bad rash from doing that. Stupid Budweiser.
Jeff: So, you can just send a check or money order. Are you ready for my address? Do you have a pen ready?
Elvira G: In as much as I what to make the refund for you I can't do that because it's not in my support. As I've check your account you are eligible for one. What you have to do is to follow the instruction I have given you okay. So that you can now process a refund otherwise I cannot do other than that.
Elvira G: Hello, are you there? I have not received any response from you.
Jeff: What can you do for me? I've recently blown my paycheck at the local casino against the advice of my girlfriend. She doesn't like me to gamble. She also doesn't like swiss cheese, because she thinks mice live in the holes. That's just silly if you ask me. Mice aren't that small. Speaking of mice, would you like to adopt our cat? It pees everywhere like a baby without a diaper on. Disturbing and a bit smelly.
Elvira G: Is there anything else I can help you with?
Jeff: Yes, please. The cat/mouse situation is one that needs immediate attention. Did you not get my previous message?
Elvira G: No thanks.
Elvira G: :)
Jeff: Well dang. Do you have a survey I can fill out? I don't think you really care about my problem and would like to let someone know.
Jeff: Are you there Samantha?
Elvira G: Yes I'm here. It's ELvira
Jeff: Oh. I'm very sorry Elvira. It's a good thing you corrected me. That way I know the correct name to look for when I get my $40 dollar refund check from your personal account.
Jeff: How should I spend the money? Would you suggest I bet on red or black?
Jeff: I really should go pee... I heard holding it for too long causes bladder infections.
info: Your chat transcript will be sent to at the end of your chat.
Jeff: hello???
Jeff: Katherine???
Elvira G: I'm sorry for the inconveniece.
Elvira G: Again, kindly go to the link that I provide you or call 1-800-642-7676 for the refund okay.
Jeff: ok... Bye Jessica!
Elvira G: Again, thank you for contacting Microsoft Accounts and Billing. Have a great day!

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