Customer Support

  • jammer2552
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Post 3+ Months Ago

I was cracking up/getting mad with this chat with a customer representative working for my domain registrar. Let me know if you think it's funny, namely the bold part:

Perry Peters: Hi James. My name is Perry, how are you today?
James C: I'm ok, you?
Perry Peters: I'm great, thank you. How can I help you today?
James C: I changed my nameservers 2 days ago and changes have not taken effect.
Perry Peters: I apologize for any inconvenience this has caused you.
Perry Peters: I have noticed that you have not set the Security Question. In order to set the Security Question, please follow the steps given below:
Perry Peters: 1) Log into the Control Panel with your account username and password.
Perry Peters: 2) Click on the link 'Set Security Question' under 'Account Information' section.
Perry Peters: 3) Click on the radio button 'New Profile'.
Perry Peters: 4) Enter the First Name, Last Name, and set the Security Question and the Security Answer.
Perry Peters: 5) Click on the 'Save' button.
James C: Alright, just a second, internet here is slow.
Perry Peters: Okay.
James C: Done.
Perry Peters: To protect your account from unauthorized changes, can you please verify for me the answer to the Security Question:
Perry Peters: What is your SECURITY QUESTION?
James C: SECURITY ANSWER
Perry Peters: Thank you for the authentication.
Perry Peters: Your domain may not be visible for 24-72 hours, as it takes time for the new information to propagate to all of the DNS servers around the world. Please try accessing your domain once again after the specified time.
James C: It has been 72 hours.
Perry Peters: I apologize for any inconvenience this has caused you.
Perry Peters: Please provide me the domain name.
James C: jameschurchard.com
Perry Peters: Okay.
Perry Peters: I have noticed that the domain 'jameschurchard.com' is pointing to ZONEEDIT.COM.
James C: Yes, I have changed it 3 days ago and again yesterday to PIPEDNS.COM
James C: http://login.globat.com/dcc
James C: I used that site.
Perry Peters: It may be issue with the ZONEEDIT.COM.
Perry Peters: You need to contact you hosting service provider.
James C: How would ZONEEDIT.COM have any control over which nameservers I tell you, my registrar, to use?
Perry Peters: The domain domain 'jameschurchard.com' is pointing to ZONEEDIT.COM.
James C: They are simply a provider I use for DDNS.
Perry Peters: You need to contact them to resolve your issue.
James C: Yes, and I used Globat's control panel to change that to PIPEDNS.COM, thereby removing any further involvement with them.
Perry Peters: Unfortunately, we can't do anything.
James C: You can't control a domain name registered to you?
Perry Peters: You need to contact your DNS service provide for the Web site.
Perry Peters: Sorry for the typo* You need to contact your DNS service provide for the Web site issue.
James C: ... Globat controls who my DNS Service Provider (nameserver) is right? That is the whole point of the "Change DNS Server" option in my control panel.
James C: I wish to change my DNS Service Provider to PIPEDNS.COM
Perry Peters: Yes, you are right. Now, the issue is with your DNS DNS service provider.

James C: I want Globat to point my domain to PIPEDNS.COM, not to ZONEEDIT.COM
Perry Peters: To change the name servers for your domain, please refer to the steps given below:
Perry Peters: 1. Log into https://manage.opensrs.net/ with domain name, domain username and domain password.
Perry Peters: 2. Click on the ‘Manage Name Servers’ link.
Perry Peters: 3. Enter the new name servers and click on the ‘Save Configuration’ button.
James C: This has nothing to do with them.
James C: What is my username for that site?
Perry Peters: Please follow the above steps to change the name servers.
James C: I don't know my username.
James C: Unable to update all domains; 0 success, 1 failure. Please contact support for assistance.
Perry Peters: I have sent the domain 'jameschurchard.com' login information to your domain Administrative e-mail myemail@myprovider.com . Please check the e-mail to retrieve the information.
Perry Peters: I apologize for any inconvenience this has caused you.
Perry Peters: Did you receive my last message?
James C: Yes.
Perry Peters: Is there anything else I can assist you with today?
James C: I can't update my nameservers, I keep getting errors.
Perry Peters: Please provide me the domain login information.
James C: I have not received your email
James C: Nevermind.
Perry Peters: Okay.
Perry Peters: Are you able to change the name servers now?
James C: 1 second.
Perry Peters: Sure.
James C: Nameservers modification for jameschurchard.com successfully submitted to registry.
James C: We'll see if this works.
Perry Peters: Great!
Perry Peters: Okay.
Perry Peters: Is there anything else I can assist you with today?
James C: Nope.
James C: Have a nice day.
  • ATNO/TW
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Post 3+ Months Ago

gotta luv outsourcing.
  • Jenie0109
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Post 3+ Months Ago

How did you know the guy's outsourced?
  • ATNO/TW
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Post 3+ Months Ago

Because all they know how to do is regurgitate the script they are trained to use.
  • victoriaphee
  • Beginner
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  • victoriaphee
  • Posts: 42

Post 3+ Months Ago

It depends on what country you are outsourcing from. If English is their second language, then they wouldn't have to memorize and use each word on the script.

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