Envelop and Labels in MS Word 2002

On my mail merged file, when I select the three lines address such as:

ljcharlie
320 Okay Street
My City, WI. 55555

and click Tools/Letters and Mailings/Envelopes and Labels...

Word 2002 only show two lines of the address in the delivery box and not the full address. The city, state, zipcode lines are missing.\

Please help!

ljCharlie

does it print the address correctly? or are you just talking about what it
shows on the screen?

Thanks for trying to help. I got it figured out now.

ljCharlie

ok - what was the problem and how did you fix it?

glad you got it working tho.

Yeah I am curious to what the problem is too, and your resolution to fixing it. Mind sharing it with us?

The problem is that the person who did the mail merge never did finish the six steps of the mail merge before she select the address and go to Envelope and Lables... and try to print an envelope when she's only on step 3. This is why MS Word drop the last line of the address because MS Word suppressed the line address2 when address2 does not contain any data. But when the user select all the lines, somehow under the Envelope tab, the delivery address box still recognized the suppressed line and drop the last line which is the city, state, and zip. So all she has to do is finish all the six steps before she select the address and print an envelope.

ljCharlie