PLEASE HELP ME IM IN BIG TROUBLE

  • franciskenz
  • Beginner
  • Beginner
  • franciskenz
  • Posts: 40

Post 3+ Months Ago

hi I really had a bad problem first of all when I turnned of my dad's laptop(windows vista) a folder appears (C:\Users\francis\Documents) then has a black background at the folder's back... the START MENU,taskbar and all the desktop icons did not appear,,in short its all black then I tried doing this ( ctrl + alt + delete ,so the task manager appears then I clicked NEW TASK and type explorer)after that the START MENU,taskbar and all the desktop icons appeared... so my question is WHY EVERYTIME I TURN MY DAD"S LAPTOP ON the documents folder automatically opens (C:\Users\francis\Documents)and has black backround and the START MENU,taskbar and all the desktop icons did not appear... DOES IT MEAN I HAVE TO OPEN THE TASK MANAGER AND RUN the "EXPLORER" SO THAT I CAN ACCESS THE LAPTOP PROPERLY??? please help me... please
  • Don2007
  • Web Master
  • Web Master
  • Don2007
  • Posts: 4924
  • Loc: NY

Post 3+ Months Ago

Explorer should start automatically. You could do a restore point which would set the PC back to a date when all was well if you don't want to start looking for the conflict.

Otherwise, look at the event viewer logs.
Start, run, type eventvwr.msc and press enter.

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