Videophone router damage ?

Hey guys, I have a weird type of router and its for my moms disability of being deaf so its for a video phone over the internet so i guess its a videophone router and its been not working sometimes and she blames it on our isp... but it isnt cuz my computer is fine

So she had her friend call the company Sorenson And they came up with that because i game online it ruins the router...

Now first off... i was like WTF thats dumb because how does streaming internet hurt a router there is no difference between streaming a game and surfing the net ... or is there ?

So i wanted to know if thats true and i dont belive it is because it has happend when my computer hasent been on

my router would over heat if we were downloading and/or playing games that used alot of data. we switched to a switch and did not have any problems since. along with no more problems the game lag cut in half and the net seems faster along with downloads. i think this is due to the way a switch handles the info/data

so should i buy a switch and then plug it in directly from the modem then have the router plug into the switch ?

so its like

Modem----Switch-----router--- videophone. ?

my computer would be before the router so it wont interfere.... would that be okay.. ?


And if thats okay then is this switch okay ?

http://www.bestbuy.com/site/olspage.jsp ... 0266457435[/url]

is the router needed for the videophone?
if not then it should be
Modem----Switch----videophone
this is what i have
http://www.bestbuy.com/site/olspage.jsp ... 4699430298
if you need a hardware firewall for the computer it should be like this
|---videophone
Modem----Switch----|
|---router----computer
remember that is only if the router is not needed for the videophone. unless the router is specially made for the videophone, i dont see a reason why it would not work.
if it is just a reg router then it is not needed.

i think it is needed.... but im not completely sure
but i know it needs to have the dmz open for 192.168.0.125 for the videophone to work..

so im guessing yeah unless the switch can do that..

i think that a switch is open and it is plug and play.
right now the best thing i can tell you is to try it if it does not work just take it back
i hope it helps

i just want to fix my little mode--switch---router deal

hook the switch to the modem and the videophone to the switch
now hook the router to the switch and the computer to the router
if you dont need the hardware firewall hook the computer to the switch
like i said just try and see if it works keep the return slip.

i tried hooking it up like


Modem-----switch-----router---- videophone and my comp was plugged into the switch and it didnt work

then i tried

modem-----router-----switch------ and the videophone was plugged into the router and all the comps were plugged in after the switch and it worked but its still deriving power from the router so it didnt make sense to keep it

so i cant figure it out

take out the router
Modem-----switch then plug the video phone and the computer to the switch and let me know what happeneds

now nothing works none of the comps or the videophone

wow thats odd... is it all turned on?
umhave you tryed the computer in the switch and the video in the router and the router in the switch?

if anyone has anything they want to add to this please do

Hmm. Just a question but it may make a difference: is the videophone like VOIP with video or is it like completely specific to the disability? It may make a difference. I don't know. I would think that the videophone would go straight to the modem. while the computer(s) and other such would hook up to the switch. This would be if the videophone has its own phone number and is like a broadband phone. If the phone actually goes through your isp and doesn't have its own number. I would think that it could hook up at the switch. Either way i think that you would go modem-router-switch-computer with the phone at the switch or modem depending on what I just said. Hope that helps.

myself i think the problem is the router

well its a special router for the videophone... yes it has its own phone number but the router was given to us because it is suppose to be used with it because we have 3 computers to hookup