Any opinions on X-Cart hosting?

  • Angnor
  • Born
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  • Angnor
  • Posts: 2

Post 3+ Months Ago

Hello,

Can I ask if anybody had any experience with X-Cart hosting (http://www.x-cart.com/hosting.html) which has been introduced by the compant few months ago (if I'm not mistaken)?

The thimg is that as a developer I'm also hosting some of my clients' stores. I've actually been very happy with X-Cart as a platform and considering moving to their new host and also hosting new stores there (their conditions seem very reasonable).

What was your experience (if any)? Should I go ahead with them or still stay with other hosting companies they recommend?
  • Anonymous
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  • Loc: Ozzuland
  • Status: Online

Post 3+ Months Ago

  • Tonzilit
  • Student
  • Student
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  • Posts: 69

Post 3+ Months Ago

Is this a new company?
  • Angnor
  • Born
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  • Angnor
  • Posts: 2

Post 3+ Months Ago

Well, the company itself is very mature - I've used their shopping carts for a long time! They actually offer very decent products, but it's their hosting service I'm actually interested in.
  • neonrider
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  • neonrider
  • Posts: 7

Post 3+ Months Ago

I'm not posting on Uinternet X-cart Forum anymore, since after I posted there about X-cart the forum got damaged by someone who logged in (not hacked in; my host confirmed it was a log in) and damaged the forum, so it needed to be fixed expensively. The only people who were given a root login (to work on X-cart; Uinternet forum was located on the same server with the x-cart store) were X-cart engineers. Now I don't feel safe even when I give them my server login for them to work on my X-cart. A solution comes to my mind to dump X-cart? Or even dumping my merchant account and going with some kind of "CCNow" because lately "PCI Compliance" has started killing small businesses with their compliance thing. Not a blame to X-cart people, just a suspect. Now the X-cart got damaged badly. No suspects. Yet the statistics module was nicely removed without damaging anything else in the X-cart. Now trying to get X-cart hacker mess repaired, I got an offer for X-cart hosting and then I got the following responses from Xcart support:

BEFORE I ORDERED THEIR HOSTING PACKAGE support wrote:

The server is dedicated.

THEN I ORDERED THEIR HOSTING PACKAGE AND PAID FOR IT AND the support wrote:

I've just contact with our hosting specialist to clarify the questions.

1. The servers are shared, however each of them contains no more than 30 stores. The speed as on the dedicated server.

2. The downtime is short, may be more than a minite, however we guarantee 99% up time for our servers.


(Then at the end of the ticket) :

The downtimes are minimal, I'm not sure if this is a minute or less, but it should be pretty short.

3. If you order our hosting now we guarantee that your store will be transferred and started on our server on Monday, however I've contacted with our hosting team and they have said that it can probably be performed on Sunday.

Our sales manager is about to leave the office, please confirm if you want order our hosting today.


MY COMMENT: No 24/7 support? This ticket of mine is a "Hot Rush" (double the money) ticket yet it was acted upon after 24 hours and now I must wait 2-3 days to get my hosting set up? What will be the hosting support response time? 99% uptime is very low I think. Usually uptime is at least 99,8% or 99,99%.
99% uptime may transfer into many hours (up to 7-8 hours a month) of downtime at important time of the day.

I don't mean that the guys are not friendly, yet not professional all the way.

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