Being overcharged for bandwidth. Need new reliable host.

December 31st, 2007, 10:44 am

Last month we used 18mb of bandwidth and it cost us over $1,800.00

Anyone have any suggestions? I've contacted rackspace and next will call mosso, but need more solutions to look into. Any advice would be helpful.

Thanks!

[penguin]

December 31st, 2007, 12:20 pm

Err $1,800.00 for 18MB? Something does not sound right there. Any way try http://www.bluehost.com http://www.dreamhost.com http://www.unflux.net

December 31st, 2007, 1:15 pm

Yes, something is definitely off. We have a contract for 4mb a month but we have been growing and the overage charges are astronomical. That is why I need a new host. The month before was $2,500! It does seem unbelievable, I know...but it's true.

[UNFLUX]

December 31st, 2007, 1:57 pm

penguin wrote:

Err $1,800.00 for 18MB? Something does not sound right there. Any way try http://www.bluehost.com http://www.dreamhost.com http://www.unflux.net

thanks for the nod penguin

[penguin]

December 31st, 2007, 6:44 pm

More than welcome Unflux

January 1st, 2008, 1:49 pm

with 1800 you can buy many dedicated hosting servers. this is totally wrong. check with hosting company again.

January 1st, 2008, 2:40 pm

Invoice: 11744
Total Due: $1,866.80
Due Date: 12/01/2007

November Bandwidth Overage - Alloted 4.0 Mbits, Used 18.36 Mbits, Overage 14.36 Mbits. Burst Rate $130.00 per Mbit. Total $130.00 x 14.36 = $1,866.80


This is a portion of last months invoice I copied. I'm just getting ripped off. They are also pushing me to buy a dedicated server which is ridiculous.

[penguin]

January 1st, 2008, 4:13 pm

Read there T.O.S and see iff they mention anything about bandwidth charges, Iff they dont then dont pay it.

Also I would take this to a small claims court. Or get some kind of legal advice.

[UNFLUX]

January 2nd, 2008, 6:57 am

remember, Mbits is not the same thing as Mbytes. Something on your account is getting taxed big time. Maybe some pictures, or video? did you blog something? Share a vid on myspace? I'd take a look at that cuz these charges seem legit based on the rates you list. Something on your site is really getting pushed hard.

[UNFLUX]

January 2nd, 2008, 7:01 am

Man, 4 MBits total bandwidth is basically nothing. I'm really confused by this...

January 2nd, 2008, 7:52 am

My site is http://www.skybreezegames.com -- it's a dress up game site for girls.

I'm totally confused too. I'm new to this, this is actually a family site and I've been promoting it lately. It's grown from an average of 7MB to 18MB bandwidth pretty quickly and thats when our prices shot up.

Could it be the myspace comments we added? You'll see them under glitter art. Thanks for your feedback, it's helpful.

[penguin]

January 2nd, 2008, 10:16 am

I am also confused. Dont pay that money, There is something seriously wrong.

[Daemonguy]

January 2nd, 2008, 12:23 pm

Wait, mega-BITS? I am with Unflux; there's no way any respectable company would charge by the megabit.
Certainly you must mean megabytes .... If not, I have some swamp land to sell you.

As for the overage charges ... that is something I have seen. Unscrupulous providers who hide out of band charges in the fine print for exceeding some obscure threshold. Granted, there should be penalties, but they should be clearly stated and understood up front.

Who is the host, if I might inquire? I would like to see if their site defines such arbitrary thresholds plainly.

[penguin]

January 2nd, 2008, 4:47 pm

May you also Post the email you revieved off the hosting company? I am assuming you did get one, About the over charge

[ATNO/TW]

January 2nd, 2008, 5:09 pm

Daemonguy wrote:

Who is the host, if I might inquire? I would like to see if their site defines such arbitrary thresholds plainly.

*heehee Someone is out of practice *lol*

http://xservhosting.com/

Domain servers in listed order:

NS0.XSERVHOSTING.NET 63.219.151.3
NS1.XSERVHOSTING.NET 205.234.154.1
NS2.XSERVHOSTING.NET 66.117.40.198
NS3.XSERVHOSTING.NET 216.129.109.1
NS4.XSERVHOSTING.NET 69.26.190.254