forum question

October 6th, 2007, 1:17 am

I wonder how forum may help the customer to fix his issues. Many web hosting companies have it but how are they effective in resolving problems?
What do you think of it?

October 6th, 2007, 6:35 pm

It depends on many things, but I think it works best when there is a large community that uses the product that can offer help. This can be seen most successfully with most open source projects.

[Bogey]

October 7th, 2007, 9:09 pm

Tonzilit wrote:

I wonder how forum may help the customer to fix his issues. Many web hosting companies have it but how are they effective in resolving problems?
What do you think of it?

I see irony in this. Don't you? You are asking "How does having a forum help?" (I put it in other words) and yet you are using a forum to ask that...

Forums are good for solving issues. A person could have had an experience with a program and found a solution to the problem. Another person had the same problem with the same program. That person went to a forum and posted his problem. The person who previously had the problem replied and gave him his solution. Problem fixed.

Or generally get answers like you are right now. Think of a forum as an extra support in case you either don't understand to your costumers in e-mails or don't know how to solve a problem or just need an assisting support group that you can't afford

October 20th, 2007, 12:18 am

Bogey, I haven't see any irony in Tonzilit's words.
I have seen community forums on the web sites of many web hosting companies (for example, 1&1.com, Ahosting.biz, etc) and I believe forum indeed helps the users to fix many issues or makes the owners of the companies to pay attention at their tech staff, I mean their service.

October 22nd, 2007, 2:11 am

For example, A2hosting.com has a customer forum as a kind of support on their web site and I think it helps the users to get the impression of A2hosting activity and the management level of support team.
I believe that forum is very effective thing in resolving different issues.

October 29th, 2007, 1:09 am

Thanks for your replies, guys. They are very precious for me.
I have looked through the web sites of A2hosting.com, 1&1.com, Ahosting.biz, HostGator.com, etc.) and should say that their community forums are really very helpful. They give the idea of the management level of these web hosting companies. Good thing IMHO.

November 12th, 2007, 3:15 am

Hope you have got the answer your question.

[Bogey]

November 12th, 2007, 8:55 pm

ibragimm wrote:

Bogey, I haven't see any irony in Tonzilit's words.
I have seen community forums on the web sites of many web hosting companies (for example, 1&1.com, Ahosting.biz, etc) and I believe forum indeed helps the users to fix many issues or makes the owners of the companies to pay attention at their tech staff, I mean their service.

You didn't get me... but I get that sometimes... (actually it's more like "most of the time).

Never mind... forget that... I agree that forums help... they do in fact help...

A little thing to note... I said that because I was trying trying TRYING to prove a little point of that the forums help but... WHUAHAHAHA NOBODY CAN UNDERSTAND ME WHUAHAHAHA

March 14th, 2008, 8:14 am

Hosts' forums are great if they are regularly updated by the staff and demonstrate the activity of the community, I think that's thercase with ahosting.biz.

What's more searching for something in Google, I end up at the hosts' forum as it was today with site5 forum.

[penguin]

March 14th, 2008, 8:21 am

Bogey I understand what you was trying to say: Now as for " your question" then yes they do indeed help.

[Bogey]

March 14th, 2008, 8:54 am

Thanks penguin

Quote:

Sat Oct 06, 2007 1:17 am

<= First Post

[penguin]

March 14th, 2008, 9:04 am

hahah lol

March 14th, 2008, 10:30 am

oops, I've totally overlooked this.