IPOWER Problems

Wow I thought Lunarpages was one of the better hosts. You can't trust any hosts now-a-days

Actually, iPower's problems over the last couple years seem to have had multiple proximate causes, one ultimate cause.

The proximate causes have been business mistakes (using a location that failed to have adequate UPS, so that a mains loss resulted in their whole system disappearing) and engineering errors (going live with new production software that had been inadequately tested, without running parallel for a period of time).

The ultimate cause is probably cheapness. I understand cheapness, but think it has unfortunate consequences for businesses that require continued customer satisfaction.

And they weasel too much.

Updated. I have since migrated over 50 accounts from IPOWER to Go Daddy. Amazing the level of service difference and the technology offering. Its been painful and I have lost some money but I feel much more confident with the service my customers are getting. That being said, of the remaining few accounts I still have with IPOWER they are doing something interesting. As usual, they do not give you the option to (ReNew manual) and they will charge any card you have on file with them, when they like. Best part? Even after they charge you for a domain and hosting renewal and you have a confirmation letter, they send another one saying its overdue. They are trying to double dip so please please be careful. I have eaten about $200.00 because of this and since they are half IPOWER and half some other company at the moment I think they are operation off of 6 different billing systems. BUYER BEWARE!

UPDATE>

I have maybe one or two accounts with them. One I wanted to renew but it was so hard to renew and they demand they keep your credit card on file with an auto renew so I mvoed it. But one remains. Here is the sick part. Looks like IPOWER has been completed hcked from top to bottom. All accounts are comprimised.


Read Below:


To ensure the security of your hosting accounts, we are changing the control panel/FTP passwords for your accounts, including your client accounts. We apologize for any inconvenience these password changes may cause; to access your reseller account, log in using the information below:

Username:
Temporary Password:

This is only a temporary password; the next time you log into your account, you will be prompted to change your password to something different -- something you'll remember:
http://www.ipower.com/controlpanel

We are in the process of changing your client accounts, as well.
Over the next several hours, we will be re-setting each of your client passwords. Please adjust them as necessary via your Reseller Console:
http://www.ipower.com/webControl/reseller/accounts.bml

From the Reseller Console, you'll need to log into your client accounts. Under the "Account Information" section of their control panels, access the "Change Password" tool.

You may want to communicate this change to your clients. These are the passwords they use to access their sites via FTP (or FrontPage, or any other Web authoring program). Please note that, if you have FTP subusers, you will need to re-enable them.

WHY ARE YOU CHANGING PASSWORDS?
To provide all of our customers with the most secure hosting environment possible, we are changing account/FTP passwords.
Unfortunately, online criminals are continuously developing new ways to exploit Web sites, and we are committed to taking every possible precaution to protect our customers.

We recognize the inconvenience this may cause you, and we regret this necessary security measure. Information is also available on our Web site:
http://www.ipower.com/info/systemnotice.bml?id=7211

Sincerely,

The IPOWER Team

sad sad sad