Response Time Guarantee? Any Good?

May 8th, 2008, 4:35 am

Is the fact of response time guarantee of any importance for you?
I know that some hosts include this into the features of a hosting plan
http://www.marblehost.com/hosting-plans.php -One hour response time guarantee.
Do you think it may win them more clients?

May 8th, 2008, 3:10 pm

Underneath wrote:

Is the fact of response time guarantee of any importance for you?
I know that some hosts include this into the features of a hosting plan
http://www.marblehost.com/hosting-plans.php -One hour response time guarantee.
Do you think it may win them more clients?

It's not clear whether the 1 hour response is relating to email or Telephone support.

A 1 hour email response is very good, If you can maintain it, it's worth mentioning. But a 1 Hour Telephone response I feel would be normal.

How is it Guaranteed.. What will they do/give you if they fail to meet it?