99.9% uptime guarantee

  • Mr. Wiggles
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Post 3+ Months Ago

My hosting company has one of these, ad if my server is down for more than 0.1% of the year, they reimburse me or something. How long is this approximately.
0.1% being one thousandth of a year. I'm guessing around 8 hours?
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  • Daemonguy
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Post 3+ Months Ago

Mr. Wiggles wrote:
My hosting company has one of these, ad if my server is down for more than 0.1% of the year, they reimburse me or something. How long is this approximately.
0.1% being one thousandth of a year. I'm guessing around 8 hours?


8.76, or there abouts. ;)

That usually does NOT count maintenance windows, which are scheduled times of inaccessibility. (Usually hidden in the fine print. :) )
We maintain 100%, with NO maintenance windows... that's not an easy thing let me tell you. :)

Cheers.
  • ckandes1
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Post 3+ Months Ago

Daemonguy, what do you do if you don't keep it up 100%? what kind of reimburstment do you give?
  • Moses08
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Post 3+ Months Ago

ckandes1 wrote:
Daemonguy, what do you do if you don't keep it up 100%? what kind of reimburstment do you give?


I'm wondering the same thing. Our hosting company offers a 99.9% uptime guarantee because we know that some things can happen that are out of our control.
  • Daemonguy
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Post 3+ Months Ago

ckandes1 wrote:
Daemonguy, what do you do if you don't keep it up 100%? what kind of reimburstment do you give?


It's never happened. We've kept everything at 100% for well over 2 years now.

I imagine there's something in the DOU that addresses a situation such as that, we simply have not had to deal with it. There's people that work for the company that deal with that end of the business; not I. :)

Cheers.
  • Moses08
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Post 3+ Months Ago

So what happens if a natural disaster or a power outage hits your servers? Would that mean you need to reimburse everybody? That seems like a very risky guarantee to make.
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Post 3+ Months Ago

Moses08 wrote:
So what happens if a natural disaster or a power outage hits your servers? Would that mean you need to reimburse everybody? That seems like a very risky guarantee to make.


We have multiple layers of redundancy built in; a natural disaster could wipe out the entire Eastern seaboard and we would still be serving.

Everything we have is duplicated in multiple locations, each using multiple direct backbone connections. Everything, and I mean everything, is duplicated. We employ high-speed, data aware switches which take into account up to 25 different metrics to route, or Global Server Load Balance incoming and/or outgoing connections. Layer upon layer of redundancy is built in with the intent of "failing small" -- when one little thing goes wrong, we are able to invisibly move traffic around that slight blip, repair it and return to service.

Two things are for sure; it's not easy and it's not cheap. ;)

Cheers.
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Post 3+ Months Ago

We offer 100% too however we do exclude maintenance windows. However we like to think we can guarantee against unscheduled interruptions. Of course extra parts are always on hand for the occassional hot swap, etc. We do offer redunancy for those customers needing mission critical services and/or willing to pay the freight. As Daemonguy stated this of hosting is not easy or cheap!
  • madmonk
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Post 3+ Months Ago

100 percent uptime is pretty impressive. Thats hard to keep.

what is your response time like anyways?
  • Daemonguy
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Post 3+ Months Ago

madmonk wrote:
100 percent uptime is pretty impressive. Thats hard to keep.

what is your response time like anyways?

Very fast. :) You will find out in January, when we do the Australian Open. :)

Cheers.
  • rDolay
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Post 3+ Months Ago

Daemonguy wrote:
madmonk wrote:
100 percent uptime is pretty impressive. Thats hard to keep.

what is your response time like anyways?

Very fast. :) You will find out in January, when we do the Australian Open. :)

Cheers.

We discussed it before with you and i do not try to longer this issue more.
However when we apply for a test running on the new 2 servers which are built by our cPanel specialist with the ThePlanet's Load Balancing , worked with 100% uptime for a week even they have had daily reboots.

Now i am believing to the 100% uptime but i never think to guarantee it with SLA because the servers are under our controls but not the life!

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