JOB OFFER: Sales/Field Engineer

  • Duck_Creek_Tech
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  • Duck_Creek_Tech
  • Posts: 1
  • Loc: Springfield, MO - USA

Post 3+ Months Ago

Company Overview
Duck Creek is a rapidly-growing, Inc 500, insurance technology company headquartered in Bolivar, Missouri, with a regional office in Farmington, Connecticut. We develop and market software that enables insurance carriers to rapidly define, develop, deploy, and manage their insurance products and services. We offer a competitive salary and benefits program, a cutting-edge work environment, the opportunity to do the most stimulating work of your career and a truly unique atmosphere. (

Position Summary
The Field Engineer’s primary role is to give input in the technical aspects of a sale and to successfully implement DCT products to customers’ specifications and satisfaction.
Paid: Yes-DOE
Location: Springfield, MO
Type: Full Time/Permanent

Essential Duties/Responsibilities
• Articulate and represent Engineering architectural and technical standards and best practices on sales, customer, and support projects.
• Support the services process through project scoping, integration planning, installation, and training.
• Support the solution delivery by customizing the user interface (skins) and developing platform compatible solutions. This includes creating or customizing platform components, or other technical components.
• Perform Product Support duties, including Configuration, installation, and troubleshooting product installations.
• Provide Services group with senior technical support, customer onsite technical work, strategic and tactical technical direction for implementations, and other aid as needed.
• Support the customer though onsite diagnostics and trouble shooting.

• B.S in Computer Science or similar degree field; or equivalent experience
• 5+ years experience in software implementations and project management or similar experience in the software development arena that would translate well into the desired responsibilities.
• Experience developing in industry standard programming languages (preferably .NET C#)
• Experience in HTML, XML, XSLT, ASP, server-side and client-side script for browsers, Web services
• Experience with multiple operating systems and hardware environments
• Ability to adapt to the ever-changing Duck Creek product line as well as the technical environments in which you will be involved during customer implementations
• Experience with database systems, SQL language and database design
• Experience in/understanding of the insurance industry; rating, underwriting or other is a plus

Personal Characteristics
• Proven track record working as a liaison between business and technology groups
• Excellent communication skills, both oral and written
• Must be able to conduct demonstration/training sessions to potentially large audiences of highly technical people and/or company executives
• Must be highly organized and possess strong attention to detail
• Must be able to work under the pressure of tight deadlines and be able to adjust to changing priorities
• Must be able to display judgment and sound decision making with minimal supervision and be capable of gathering and prioritizing information from various sources to assist in critical service decision-making
• Highest degree of honesty and integrity
• Team player that puts the success of the company ahead of their own personal success
• Results, action-oriented, with a “whatever it takes” attitude
• Shows concern for quality in their work and practices continuous improvement
• Interacts professionally, appropriately and courteously with customers, other outside parties and co-workers

Work Environment
• Must be willing to up to travel as much as 50%

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