JOB OFFER: Web Hosting Support Reps

  • VP-Kaumil
  • Novice
  • Novice
  • VP-Kaumil
  • Posts: 17
  • Loc: Toronto

Post 3+ Months Ago

## We are looking to hire IMMEDIATELY ##

We are looking for people who want a career in customer service/technical support and who want to be the best in the web hosting industry. We currently have openings on night and graveyard shifts in our Vaughan, Ontario (Toronto) location.

Job Description:

* Front line support for Chats and Telephone calls.
* Troubleshoot any issues customer is having with his web hosting plan.
* Provides technical support via helpdesk, live chat and telephone.
* Performs miscellaneous job-related duties as assigned.

Required Skills:

* Excellent written and verbal skills in the English language to communicate effectively to clients.
* Ability to work with a team and follow instruction from supervisors.
* Outstanding customer service skills.
* Must be dependable to be at work during assigned shifts.
* Knowledge of FTP, DNS, Cpanel and WHM preferred extremely important.
* Ability to multitask and meet specific goals set by supervisors.
* Experience with documenting procedures.
* Able to troubleshoot basic webhosting procedures.
* Knowledge of OpenVZ, Virtuozzo, Plesk an asset.

Technicians must be able to work from our Vaughan office location located at the intersection of HWY 7 & Jane St. NO REMOTE POSITIONS ARE AVAILABLE. Compensation will be determined during the interviewing process and depends on skill level/experience.

Time Slots:

6PM to 12AM EST (night)
12AM to 7AM EST (graveyard)

Only those applicants that are of interest will be contacted.

Please send resumes to

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