CAN'T FIX Worm.win32.netsky please help!!

  • monkeeballz
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Post 3+ Months Ago

It started with fake notifications of spyware detection, I used MalwareBytes to try to remove it and I downloaded avast! antivirus. Then my google pages were redirecting me to the wrong sites, which I thought was the Google Re-directing virus (I had this before), so I ran Quick Scans in both MBAM and avast, then I ran full scans, for about 3 days. Each time, they found infected items and I removed them through the program, and they kept coming back. Now when I turn on my computer, it says that my computer has detected worm.win32.netsky, and also something about "wioprs.dll" not loading or something like that. I have tried to use SmitFraudFix, but that didn't get rid of the virus, I tried to look for the files that I am supposed to manually remove to get rid of worm.2in32.netsky, but I couldn't find any, and I have finally given up trying to do it myself or through programs. As I tried to turn on my computer today it began this monotonous beep, and I had to close my computer and take out the battery for it to stop, then it started again but stopped when I turned it on. Please tell me what to do and what to download and what to post on HijackThis, if you can help me! As soon as possible!! Thank you!
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Post 3+ Months Ago

  • Don2007
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Post 3+ Months Ago

Go ahead, run hijack this in normal mode & post the log. I'll tell you what to delete.
  • monkeeballz
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Post 3+ Months Ago

I'm sorry for being ignorant about this, but how do I post it? I can't post it on reply because it is saying I can't have links in it, I can't post it in notepad because it won't accept .log or .txt files, and I can't post it in Word because it has a .docx. How do I save it as .jpg or .gif?
  • monkeeballz
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Post 3+ Months Ago

I just put spaces between the .coms.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:46:14, on 2/16/2010
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18882)
Boot mode: Normal

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\WacomTouchService.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\DigitalPersona\Bin\DpHostW.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\atashost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\svchost.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe
C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Windows\system32\svchost.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Windows\System32\svchost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Windows\system32\rundll32.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Program Files\DigitalPersona\Bin\DpAgent.exe
C:\Windows\system32\Pen_Tablet.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\Explorer.EXE
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\MagicDisc\MagicDisc.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
C:\Windows\system32\conime.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Windows\system32\WerCon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\msiexec.exe
C:\Windows\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
O4 - HKLM\..\Run: [Vceracufo] rundll32.exe "C:\Users\Kristina\AppData\Local\awacejox.dll",Startup
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [TOY5KNQ8OC] C:\Users\Kristina\AppData\Local\Temp\Ivd.exe
O4 - HKCU\..\Run: [smss32.exe] C:\Windows\system32\smss32.exe
O4 - HKCU\..\Run: [Tqomoconisi] rundll32.exe "C:\Users\Kristina\AppData\Local\wioprs.dll",Startup
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: MagicDisc.lnk = C:\Program Files\MagicDisc\MagicDisc.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: HP Smart Select - {58ECB495-38F0-49cb-A538-10282ABF65E7} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6.5\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ6 - {E59EB121-F339-4851-A3BA-FE49C35617C2} - C:\Program Files\ICQ6.5\ICQ.exe
O13 - Gopher Prefix:
O15 - Trusted Zone: http://na.blackberry .com
O15 - Trusted Zone: http://*.buy-internetsecurity10 .com
O15 - Trusted Zone: http://*.buy-is2010 .com
O15 - Trusted Zone: http://*.is-software-download .com
O15 - Trusted Zone: http://*.is-software-download25 .com
O15 - Trusted Zone: http://*.is10-soft-download .com
O15 - Trusted Zone: http://*.buy-internetsecurity10 .com (HKLM)
O15 - Trusted Zone: http://*.buy-is2010 .com (HKLM)
O17 - HKLM\System\CCS\Services\Tcpip\..\{10C6A3EE-FED7-4C0A-A4DA-B8FEE5EB6810}: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CS1\Services\Tcpip\..\{10C6A3EE-FED7-4C0A-A4DA-B8FEE5EB6810}: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.118,93.188.166.52
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing)
O23 - Service: WebEx Service Host for Support Center (atashost) - WebEx Communications, Inc. - C:\Windows\system32\atashost.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe
O23 - Service: Com4Qlb - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4Qlb.exe
O23 - Service: Biometric Authentication Service (DpHost) - DigitalPersona, Inc. - C:\Program Files\DigitalPersona\Bin\DpHostW.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\Windows\system32\Pen_Tablet.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Wacom Touch Service (WacomTouchService) - Unknown owner - C:\Windows\system32\WacomTouchService.exe

--
End of file - 13785 bytes
  • ATNO/TW
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Post 3+ Months Ago

The good news is you don't have the netsky worm. The bad news is you have Internet Security 2010, which is a pain-in-the-ass rogue / bogus malware removal proggy. It's tough to get rid of. And it doesn't do anything other than get you to try to buy it and it still won't do anything if you do.

So far the only thing I've found that can remove it (usually on the first run) is ComboFix.

Follow the instructions here
http://www.bleepingcomputer.com/combofi ... e-combofix
(note - only download ComboFix from one of the two links provided on that page)
Also, I would recommend downloading it on an unaffected computer to a flash drive. In addition I would recommend when you save the file save it with the filename Combo-Fix.exe

You can run it in regular Windows mode, but if it's possible, I would suggest running it in safe mode with networking support (you need an internet connection to receive any updates as well as installing recovery console if it's not already installed.

You may need to run ComboFix at least twice to get rid of it entirely.

Good luck.
  • monkeeballz
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  • Posts: 4

Post 3+ Months Ago

I ran it twice...it is still redirecting me on Google... I ran it once in Normal Mode and once in Safe Mode. What can I do now?
  • Don2007
  • Web Master
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  • Don2007
  • Posts: 4924
  • Loc: NY

Post 3+ Months Ago

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)

O4 - HKLM\..\Run: [Vceracufo] rundll32.exe "C:\Users\Kristina\AppData\Local\awacejox.dll",Startup

O4 - HKCU\..\Run: [TOY5KNQ8OC] C:\Users\Kristina\AppData\Local\Temp\Ivd.exe

O4 - HKCU\..\Run: [smss32.exe] C:\Windows\system32\smss32.exe

O4 - HKCU\..\Run: [Tqomoconisi] rundll32.exe "C:\Users\Kristina\AppData\Local\wioprs.dll",Startup

O13 - Gopher Prefix:
O15 - Trusted Zone: http://na.blackberry .com
O15 - Trusted Zone: http://*.buy-internetsecurity10 .com
O15 - Trusted Zone: http://*.buy-is2010 .com
O15 - Trusted Zone: http://*.is-software-download .com
O15 - Trusted Zone: http://*.is-software-download25 .com
O15 - Trusted Zone: http://*.is10-soft-download .com
O15 - Trusted Zone: http://*.buy-internetsecurity10 .com (HKLM)
O15 - Trusted Zone: http://*.buy-is2010 .com (HKLM)
O17 -

HKLM\System\CCS\Services\Tcpip\..\{10C6A3EE-FED7-4C0A-A4DA-B8FEE5EB6810}: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CS1\Services\Tcpip\..\{10C6A3EE-FED7-4C0A-A4DA-B8FEE5EB6810}: NameServer = 93.188.164.118,93.188.166.52
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 93.188.164.118,93.188.166.52

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