can not Ping or open Site

  • premsoni0143
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Post 3+ Months Ago

Dear Friends ,

I have one doubt that I can not solve, so can anyone try to solve it ?

one company website is www.bansalonline(dot)com and we can ping it also .

same company's another link , that is not hosted is : backoffice.bansalonline(dot)com , why can not ping ?



Another thing is :
I can open one website from my laptop easily by using Dongle(Wireless pluging) Internet , but when I am going to open that website from my company's inside network , error comes from Internet Explorer " The Page can not be Displt ,time out".

sms.dotxs(dot)com

waiting to know all this solution .

Thanks & Regards
Jatin
Jr. Network Engineer
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Post 3+ Months Ago

  • Don2007
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Post 3+ Months Ago

Use the internal IP address when you access it from the LAN, not the domain name. No one likes that answer but that's the way it is.
  • premsoni0143
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  • premsoni0143
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Post 3+ Months Ago

Don2007 wrote:
Use the internal IP address when you access it from the LAN, not the domain name. No one likes that answer but that's the way it is.



My Dear ,

I am using from outside of LAN , else I know it that use IP address .

example : website IP : 111.235.75.4 : www.bansalonline(dot)com
and I can open backoffice.bansalonline(dot)com , but why can not ping it ?

yes, we did not host backoffice.bansalonline(dot)com , only hosted www.bansalonline(dot)com , but I do not know about this issue and can not understand .

--> Also I asked 2 questions , and about 2nd question , I found answer by R & D already :
" Our ISP 's DNS is not recognize it , in LAN which PC wants to open that site ( sms.dotxs(dot)com ) has to give OpenDNS or GoogleDNS ."

Thanks & Regards
Jatin
Jr. Network Engineer
  • Don2007
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Post 3+ Months Ago

As you said, it has something to do with the DNS zones.

;; ANSWER SECTION:
bansalonline.com. 38400 IN NS dotxs.mercury.orderbox-dns.com.
bansalonline.com. 38400 IN NS dotxs.mars.orderbox-dns.com.
bansalonline.com. 38400 IN NS dotxs.earth.orderbox-dns.com.
bansalonline.com. 38400 IN NS dotxs.venus.orderbox-dns.com.
bansalonline.com. 38400 IN SOA dotxs.mercury.orderbox-dns.com. kamlesh.bansalonline.com. 2011011702 7200 7200 172800 7200
bansalonline.com. 28800 IN TXT "v=spf1 ip4:117.239.33.244 ip4:111.235.75.5 ip4:111.235.75.4 a mx ~all"
bansalonline.com. 28800 IN MX 0 mail.bansalonline.com.
bansalonline.com. 28800 IN A 117.239.33.244
bansalonline.com. 28800 IN A 111.235.75.5

That's what shows when your host is queried.
  • grinch2171
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Post 3+ Months Ago

If you can ping it and open the site by IP address but not the domain name then typically you have a DNS issue.

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