Cannot Connect to Windows 8.1 Store

  • wpas
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Post 3+ Months Ago

Hi All

I got a new computer with Windows 8
I later went to the windows store to upgrade to 8.1

Lately I noticed that I cannot connect to the windows store.
I am not sure if upgrading to 8.1 was the reason.

I have tried the following with no success:

Follow the steps to clear the store cache:
1.Press Win + R on the keyboard
2.Type WSRESET.EXE and hit ok
3.Restart the computer

Result shows green window with store icon then turns white
Did not work

Next I downloaded apps.diagcab from Microsoft which was supposed to fix it.
It did not find anything.
It applied the step from above but got same white window
Did not work

Next I tried to re-register
1. Get a command prompt(admin mode)
2. Put in the following command:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

Did not find errors but still did not work

Next with command prompt(admin) scanned for corrupt files using:
sfc /scannow

No integrity violations were found

I then went to my Account and it was verified, showed DISCONNECT.

I even disabled my antivirus software but that did not help

Does anyone have any other ideas what is going one

This is really fustrating
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Post 3+ Months Ago

  • wpas
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Post 3+ Months Ago

After some intensive investigating, I believe I found what is causing the problem.
A lot of people seem to have the same problem which looks like it did happen after I upgraded to 8.1

It appears to be the Proxy Settings in my IE 11

I went to Internet Options-->Connections-->LAN settings
The Proxy server box to "Use a proxy for your LAN" was checked.
I unchecked this box and checked "Automatically detect settings".

After doing this, the store worked.

Unfortunately, this was not the end of it.

When I closed the window, the Proxy server went back to the checked box and the Automatically detect settings became unchecked.

No matter what I did, I could not get the Proxy server box to remain unchecked.
I tried resetting IE, changing registry key, and so on

Anyone have similar problems and what can be done to keep Proxy server box unchecked.
  • wpas
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Post 3+ Months Ago

After hours of searching and trying I finally came up with a way to finally disable the proxy server.

This was done changing the following dwords in the windows registry from value 1 to 0 and removing the address:

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyHttp1.1"=dword:00000000
"ProxyEnable"=dword:00000000
"ProxyServer"=""

NOTE
IF YOU ARE NOT FAMILIAR WITH CHANGING WINDOWS REGISTRY VALUES YOU MAY NOT WANT TO DO THIS.
IF YOU ENTER CHANGES INCORRECTLY YOU COULD CREATE SYSTEM PROBLEMS FOR YOUR SYSTEM.


The best way to do this is to open up notepad and enter the following and then save as noproxy.txt. Notice the blank line as this is important which signifies start of new keys

Code: [ Select ]
Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
"ProxyHttp1.1"=dword:00000000
"ProxyEnable"=dword:00000000
"ProxyServer"=""
  1. Windows Registry Editor Version 5.00
  2. [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings]
  3. "ProxyHttp1.1"=dword:00000000
  4. "ProxyEnable"=dword:00000000
  5. "ProxyServer"=""


Once this is done, change noproxy.txt to noproxy.reg

Now hit windows key +r to bring up the run program and type regedit.

Find the following:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings
(On the right you will see the dword values that will be changed)

Now Right click on Internet Settings and click Permissions and then click Advanced in Window
If your account is not the owner, they you must change it to take it over fully.
Once you have done this, check all other user names and make sure they are set to Read Only.
This is necessary to prevent them from changing back to the old values
If this is not done, the new key values will not remain permanent.
Close regedit program
Restart Computer

Finally, Double click on the noproxy.reg and follow the instructions.
If all goes well, a window will tell you values have been change.

You can run regedit again to see the new values.

Now open Internet Explorer and go to Tools-->Internet Options-->connections-->LAN Settings

You will now see that only the "Automatically detect settings" box is checked

Good luck
  • spork
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Post 3+ Months Ago

Thanks for following through with your solution!
  • wpas
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Post 3+ Months Ago

I forgot to mention that after you run noproxy.reg and everything is ok, that you should reboot your computer
  • wpas
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Post 3+ Months Ago

I finally got the store and all other apps etc. working.

Now another problem occurred.
Every time I tried to download an app, it started and then stopped and then I get all those stupid errors again.

Again, thanks to win8.1, it appeared I was not the only one having these problems.

I tried WSreset.exe tool, or manually trying to clear the cache from the Windows\SoftwareDistribution\Download folder.
I tried using the windows store app tool to fix it.
Nothing worked.

Finally found something that worked as follows:

Open an Administrative Command Prompt;
type or paste the following command:

Code: [ Select ]
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml


hit Enter.

If all goes well, you will see a colored window and then it disappears.
If you get a lot of errors, then something has changed in your registry.

Open a run command and enter regedit.

Find the following key:

Code: [ Select ]
HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages


Check the permissions to see that SYSTEM is the owner.
If not, change it to SYSTEM

Now enter the above powershell command again and hopefully all should be good.


Now in that same Administrator Command Prompt type or paste:

Code: [ Select ]
start "" "ms-windows-store:"


I think next time I will wait before I upgrade to any newer version of windows.
  • wpas
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Post 90 days ago

Just when I thought I finally had things going, something else happens.

All my apps had been working fine.

Now when I open any app, it opens and then minimizes to the task bar.
No matter what I do, I cannot get it to maximize and use it.

Any one have any idea why this is happening
  • Zealous
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Post 86 days ago

Windows 8 is your problem, should just stick with 7. it is stable and it works.
  • wpas
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Post 85 days ago

Actually, I have 8.1
  • Longclark
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Post 10 days ago

I think you have registered the windows 8 version fro windows store and without knowing to that you have upgraded automatically from 8 to 8.1 and so that windows store may not know that you have upgraded from 8 to 8.1 which my be a reason for not getting connected to windows store.
  • wpas
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Post 10 days ago

According to my system information it states that I have OS of 8.1

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