cant update virus program or run defrag

  • azdave35
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Post 3+ Months Ago

i was using anti vir for a virus program and a couple weeks it wouldnt update every time i tried to update it said it lost connection...i tried different virus programs...avg and kaspersky and neither of them let me update...now when i try to run defrag it wont let me do that....any ideas on how to fix?..thanks in advance
  • Anonymous
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Post 3+ Months Ago

  • Don2007
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Post 3+ Months Ago

Either some virus is in the machine, which shows how worthless AV programs are, some other malware exists or it's a permissions problem. Chances are it's one of the first two. Try updating it in safe mode and/or look under the startup tab in msconfig for the unwanted process.
  • azdave35
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Post 3+ Months Ago

thanks for the quick reply...i'm not sure what you mean by malware..if it is malware or a virus...how can i get rid of it?
  • azdave35
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Post 3+ Months Ago

i checked the startup tab..it has 4 items
avp..(virus program)
yahoom~1
adobe gamma loader
microsoft office....can i disable any of them or are they ok?
  • azdave35
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Post 3+ Months Ago

also how do i start up in safe mode (i'm running windows xp)?
  • grinch2171
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Post 3+ Months Ago

Reboot and press F8.
  • Don2007
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Post 3+ Months Ago

The word 'malware' can be all inclusive. It can be a virus, worm, trojan, or spyware. There is no need to disable anything in msconfig at this time. Try F8 as Grinch said. Choose safe mode with netowrking from the menu.
  • azdave35
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Post 3+ Months Ago

i ran a virus scan and 2 virus showed up that kaspersky left untreated:
trojan.win32.bho.iht
worm.win32.autorun.onp
what is the best way to deal with these?..why wouldnt kaspersky heal them for me?..thanks in advance
  • Don2007
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Post 3+ Months Ago

Anti Virus programs suck. They are always behind in the race. That's why it didn't work. Download and run Hijack This and delete them yourself.
  • azdave35
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Post 3+ Months Ago

can an idiot use this hijack program or is it just for experts?
  • Don2007
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Post 3+ Months Ago

Anyone can use it, even George Bush.
  • azdave35
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Post 3+ Months Ago

i ran a scan with another virus program and 2 virus came back...they are located here:
c:\System Volume Information\_restore
i explored my computer and cant find them,,can anyone direct me as to where to find them..thanks
  • Don2007
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Post 3+ Months Ago

Couldn't the other AV program delete them for you or is it another worthless POS?
  • azdave35
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Post 3+ Months Ago

exactly...another no good pos..it found the but wont get rid of them...makes me wonder how many it didnt find
  • Don2007
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Post 3+ Months Ago

Open the registry. Click on the following + signs until you get to the Run folder and open it. Do the same in HKLM and HKCU

Software
Microsoft
Windows
CurrentVersion
Run

Look for things that don't belong and delete them.
  • azdave35
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Post 3+ Months Ago

i did that and the run folder is empty..is that normal?
  • Don2007
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Post 3+ Months Ago

Empty? I'm lost. I don't know what else to tell you.

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