Computer crashes for no reason? Hijack this log included

  • TCrock
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Post 3+ Months Ago

I'm really new to this board and have to admit I'm a little computer retarded. My son has been using this computer for about a year with no problem. Today, I logged on to check my e-mail and the computer would continuously shut down for no reason. When booted back up (which it does on its own) it says it has recovered from a serious error and takes me to a MS web page that says whatever software has been recently downloaded is causing the problem. To my knowledge we've not downloaded any 'new' software.

The only way I am able to access the internet or use the PC whatsoever is in safemode with networking.

I found your board and downloaded hijack this. Here's the log ... I hope someone can help me figure out if this problem is fixable. :?


Thanks TREMENDOUSLY for your help ahead of time!!!!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:25 AM, on 8/16/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 0522382888
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: SecureSrv - My Privacy Tools, Inc. - C:\Program Files\Hide My IP 2009\SecureSrv.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 3650 bytes
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Post 3+ Months Ago

  • PolishHurricane
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Post 3+ Months Ago

Welcome to Ozzu, there's a lot of really smart people here and it amazes me how I can never know as much as they do.

Well it seems to me that your Safe Mode log has nothing in it that looks too harmful. When does it shut down? Did you notice anything else that is strange? Is it possible to get a log while not in Safe Mode?
  • TCrock
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Post 3+ Months Ago

Thanks for the quick reply!!!

There doesn't seem to be a trigger ... it's like within 5 minutes of being on the PC it shuts down. I get these errors:

0X000000F4
0X825D9DA0
0X825D9F14
0X805C77CA

Also, I've run both SpyBot and Malware and there were no threats found.


Thank you so much for any and all help, it is appreciated!!!!


Here's a HiJackThis log from normal mode:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:19:36 AM, on 8/16/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WUSB54Gv42.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe
C:\WINDOWS\system32\dumprep.exe
C:\Documents and Settings\mine\Local Settings\Application Data\Google\Update\1.2.183.7\GoogleCrashHandler.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\dwwin.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R3 - URLSearchHook: (no name) - {E38FA08E-F56A-4169-ABF5-5C71E3C153A1} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [DW6] "C:\Program Files\The Weather Channel FW\Desktop\DesktopWeather.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\mine\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O9 - Extra button: (no name) - {53F6FCCD-9E22-4d71-86EA-6E43136192AB} - (no file)
O9 - Extra button: (no name) - {925DAB62-F9AC-4221-806A-057BFB1014AA} - (no file)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windows ... 0522382888
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DvpApi (dvpapi) - Command Software Systems, Inc. - C:\Program Files\Common Files\Command Software\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
O23 - Service: SecureSrv - My Privacy Tools, Inc. - C:\Program Files\Hide My IP 2009\SecureSrv.exe
O23 - Service: spkrmon - Unknown owner - C:\Program Files\Analog Devices\SoundMAX\spkrmon.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WUSB54Gv42SVC - GEMTEKS - C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\WLService.exe

--
End of file - 5034 bytes
  • TCrock
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  • TCrock
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Post 3+ Months Ago

Oh, also? I've seemed to have lost sound on this PC. >.<
  • PolishHurricane
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Post 3+ Months Ago

You sure it is only when you are in Normal boot mode that the computer shuts off? It could possibly be a hardware issue, like overheating (if it isn't a software issue). But it could be anything really. Some of that software I would NEVER install, but I don't think it's anything that could seriously harm your computer.

You might want to open your case, see if anything is extremely hot or dusty just as a precaution. As for the sound, you might want to install a fresh sound driver, that could possibly be a problem, no clue why though.
  • TCrock
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  • TCrock
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Post 3+ Months Ago

It doesn't seem to be overheating at all, it's not hot. I turned off the auto shut off at serious errors and now I just get the blue screen of death telling me the errors listed above and then I have no choice but to shut the PC down and reboot. I can do almost anything, be on the PC as long as I want if I'm in safe mode. In normal mode, I get shut down within ten minutes. :(
  • PolishHurricane
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Post 3+ Months Ago

Yeah so software issue, could be anything man, I'm not sure what to tell you. You need to find more info. Maybe I'm too dense to figure it out.
  • TCrock
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Post 3+ Months Ago

Thank you!!! Might be time for Geek Squad LOL

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