my computer shuts off goes to black screen then goes to blue

  • jairkofx
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Post 3+ Months Ago

For the past...two or three weeks, I'll say, my computer has been shutting down at random. There isn't really a specific time period of when it does this because sometimes it'll shut down after about 15 minutes of use or less, and other times it'll shut down after a few hours. Anyway, when it shuts down the screen turns black and then it goes into this blue screen with an error message on it. I'm good with computers to an extent, but I don't really understand what the problem is. The blue screen just basically says that my computer encountered an error and needed to shut down so there could be a problem with the BIOS. Then it gives me options on how to turn my computer back on along with an error code with a bunch of numbers after it. (If it helps anyone, next time my computer shuts down I could copy the code and I'll send it to someone.) One of the options it gives me to restart my computer is to shut it down manually and then while it's starting up again to press F8 and start Windows with Safe Mode. But when I do that, the second the screen comes up with my username, the computer just shuts down with the blue screen again. The only way for me to get my computer to turn back on and stay on is to choose the option on the F8 screen that says "start Windows with most recent componets (the most recent settings that worked)". When my computer starts back up for real and I'm able to get on my username, a error message pops up asking me if I want to send a error report. I sent an error report at one time just to see if it would further explain what is wrong with my computer, and the window that popped up on Internet Explorer said that they didn't know what the problem was and the only real possible thing that it could be is that I had a Stop Error. So I looked into Stop Errors and found a tutorial online on how to fix them, but I don't think that I have one because none of the things that I needed to delete if I had them where in my computer so I'm pretty sure that I'm safe from that. Also, I have Spyware and Adware blocks on my computer as well as a Firewall so I'm almost 99% sure that I wouldn't have a Stop Error anyway. So now I'm thinking that I have a problem with my BIOS like the blue screen mentioned. The only thing I really know about BIOS is that it's the software that deals with turning on and off your computer. Am I right? I don't even think I fully understand what BIOS is. :/ But anyway I just wanted to know if any of you out there know a way that I could fix this problem. It's hard to really do anything with my computer shutting down at random because when it shuts down, obviously I lose everything that I was working on if it wasn't saved. We're extremely close to just taking my computer to be fixed, but as all of you know fixing computers isn't exactly cheap even if the problem is small. But I'm not even sure extactly what the problem IS so if it's a bigger problem then getting my computer fixed will most definitely be very expensive. If it is possible to fix this problem myself I would like to be able to do that, so does anyone know of any other options I could try? Does anyone really understand what I'm talking about, or had a problem similar to this that they solved? I would really appreciate it if any of you can help me. If any extra details are needed, please feel free to message me and I'll try to explain this even further
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Post 3+ Months Ago

  • HoustonIT
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Post 3+ Months Ago

If the system works in Last Known Good Configuration, then the problem is either software or hard drive related. I would run CCleaner and Malwarebytes Antimalware to ensure it isnt malware, then run chkdsk /r to make sure the hard drive is ok.
  • ATNO/TW
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Post 3+ Months Ago

And if it does happen again, definitely write down the complete error codes and post them. They tell you what caused it.

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