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Computer Virus PLEASE HELP?

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Post February 2nd, 2004, 5:39 pm

Can someone please help me? I have a virus on my computer but it is a complicated one. When i go into Internet Explorer, i can be in there for 5 minutes before my whole computer shuts down. Also, after that happens and i turn my computer on and do a virus scan on norton, the computer shuts down again as soon as a virus has been detected. Can someone please help me figure out what is wrong and what type of virus this is. I would really appreciate it. Thank you!
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Post February 2nd, 2004, 5:39 pm

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Post February 2nd, 2004, 6:49 pm

Hey,

I don't know what kind of a virus it is, but i would recommend making a backup of your important files onto a cd or something, and then reinstalling the operating system. that should work if the virus doesnt reside in the memory.

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Post February 2nd, 2004, 7:21 pm

That sounds very much like Blaster worm. There is information on the worm and how to remove it here: http://www.microsoft.com/security/incident/blast.asp
I hope that helps, and I wish you luck with eradicating it.
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Post February 2nd, 2004, 9:43 pm

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Post February 3rd, 2004, 9:47 am

We already know that it is not a blaster, have already tried the patch for it, we think it is a new virus, so if anyone has any ideas about this i would appreciate it. thank you
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Post February 3rd, 2004, 10:04 am

If it's something new, then the best people to contact would be companies like Symantec.
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Post February 3rd, 2004, 12:02 pm

Ditto Axe :wink:

Symantec is mostly the first one to come up with how to remove and prevent the virus
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Post February 3rd, 2004, 12:06 pm

Yup, and if it is something new, they're gonna want a copy so they can tear it apart and figure out how to protect against it :)
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Post February 3rd, 2004, 12:06 pm

I looked at symantec all day yesterday and could not find anything even remotely close to this, if anyone hears about a virus that does something like this, please let me know
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Post February 3rd, 2004, 12:08 pm

No no, if it's something new, you contact them to GIVE them a copy, and THEY will work on a method of removal/protection to incorporate into their anti-virus software.

That's how companies like Symantec learn of new viruses. People send them to them. If this is indeed something new, you need to contact them personally, not just browse their site :)
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Post February 3rd, 2004, 12:38 pm

Send them what, you are not specifying what i need to send them
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Post February 3rd, 2004, 12:45 pm

The virus :)

Contact them, they will tell you exactly what to do :)
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Post February 6th, 2004, 1:39 pm

I have tried the patch for the mydoom virus and that didn't work. A blaster worm gives you a warning before rebooting your computer and i don't get a warning and my computer shuts down completely after being in Microsoft Explorer for only about 5 to 10 minutes. IF anyone has any suggestions as to what to do with this i would really appreciate it. I don't want to have to reformat my computer, i would just like to find out what this is. Thank you
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Post February 6th, 2004, 1:44 pm

I already gave you a suggestion. Call/E-Mail/Somehow contact Symantec. Tell them you have a problem, and that their anti-virus software isn't removing it.

They will help you.

Your only other option, if there is no known cure for the virus is to format, and even that doesn't always fix it.
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Post February 6th, 2004, 1:57 pm

format, and then reboot with windows boot disc, but power off before you try doing anything and let sit for a while. This will sometimes nuke memory lurking viruses too :-)
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Post February 6th, 2004, 1:57 pm

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