connection refused by symantec.com

I am working on someones computer when my connection to symantec .com was refused. i cant get on liveupdate or on to the symantec site to download definition. tried with mozilla and IE anyone have any ideas?

Well, normally when you can't get to an AV website, there's probably a virus or something screwing with things. What were you trying to do?

im trying to get into http://www.symantec.com and i cant i also cant live update.
i know this comp has saser not sure what version i think it has the jeebo worm and i think it was skynet or somehting to that effect

Try: http://housecall.trendmicro.com/

S

ok let me rexplain cuz i did kinda rush on it a little bit. That compuer has nortons anti virus pro 2004. That computer cannot log into the symantec website to manually download updates or on to live update engine.

how are u connected to the internet.

Are u having direct connection or u r under a server.

You may have to reinstall norton. It is normally pretty straight forward, although you may need a separate removal utility from symantec.

I have seen a few problems like this with norton before, and this usually fixes this. This is of course if you can get out to other sites and have network connectivity.

That virus definitely had something to do with this though.

I was just thinking. Pull up your hosts file in Notepad. The hosts file will be in %System%\drivers\etc\hosts where %System% is System32 in Winnt (Win2k) or Windows (XP)

The file has no extension, so you'll have to browse for "all files" instead of .txt

Chances are the virus has overwritten this file to prevent your accessing a variety of sites. For example one current virus adds something like this:



That essentially prevents your computer from accessing any of those sites.

Remove anything like that that you see. Unless you've modified the hosts file in the past, the only thing that should be in there is



Remove everything except that one. Then click File | Save

Don't do save as, because that will add an extension to the file and we don't want that.

In theory, this should allow you to regain access to symantecs site.

thanks alot atno im goign to try that. lately i have found myself being the local IT guys.

In school i was selected to help the tecnitians fix up the school from a virus not sure which on yet i havent started.

*smiles ThaTkid Good luck with the virus stuff at school. Always a pain in the behind, but if you remember what you learn each step of the way it will go a long way towards helping you improve.

Let us know how it goes, and if you get stuck you know where OZZU is.

i am having the same problem accessing symantec website...is it my computer or the website? can anyone offer me advice keeping in mind that i am not very computer literate....

Another problem could be that it isn't a legitimate copy of Norton. I have heard of people with pirated versions of NAV2004 are unable to use live update.

could you walk me through the host files thing cause I'm new to this stuff. I'm having the same problem logging on to symantecs web page and I need to run my live updates.

Warchild and Jen, I don't think I can be any more specific than this reply above:

Click here or just scroll up a bit.
http://www.ozzu.com/sutra72289.html#72289

yeah i think atno painted a good picture there. thanks alot atno your advice always comes thru. =)