Disaster Services not running no printing, ICS, copy paste

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Post July 17th, 2008, 11:23 am

XP Home: SP2
Dell Dimension 4400
256MB RAM
128 video card

I thought this was descriptive enough.
I am not able to copy and paste or "send to."
Msconfig and services.msc give me limited options. For instance, I cannot view properties in services; and the extended view doesn't load. Standard lets you view the services but some are unable to be loaded. I get various errors:
The print spooler service is not running.
Msconfig will not allow me to enable/run/start them.
Under control.exe the Network Connections folder has no contents(I checked under the folder options and other folders do display items).
I backed up files using Dantz(discontinued?) Western Digital external HDD. It saves to a ".rdb" file. I am not sure how to restore..when it comes time.
I might have to reinstall.
I was hoping to have better control in backing up, but I can't send to a drive. Thankfully the external HDD "seemed" to work.
I checked the drive afterwards and it listed about 30 files in a folder whose name I remember specifying(and creating for this purpose). Because they are in the ".rdb" format I am skeptical as to their reliability.
Is there a way to fix the no-print, no-clipboard, no-select services situation?
Other than the above the only other backup I have found to work is through attachments in e-mail. I don't see a CD write program and it is only a CD burning drive. There were some programs to do this...maybe they got deleted...
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Post July 17th, 2008, 11:23 am

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Post July 17th, 2008, 11:24 am

‎"Be polite, be professional, but have a plan to kill everybody you meet." Maj. Gen. James Mattis
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Post July 17th, 2008, 11:27 am

I was hoping to use ICS (Internet connection sharing) between this computer and a working one(unfortunately with Vista) to send the files to its HDD for later "easy" recovery.
This external HDD is FAT32 "for compatibility with all windows."
I was wondering about a better backup method..perhaps a not-so-utilized older computer with a new HDD in it around 100 GB to copy the contents needed for occasional backup. Also, for registry backup I think it would be best to have a dual-install of the OS.
This computer is not mine but needs to be up and running. I have XP Pro discs, but I have yet to install them on this comp...
Thank you.
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Post July 17th, 2008, 11:35 am

grinch, did you post the right link?
Did I neglect some protocol in this post, or are you suggesting I post the Hijack this log?
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Post July 17th, 2008, 11:41 am

snail wrote:
or are you suggesting I post the Hijack this log?

Exactly what he's suggesting.
"There's no place like 127.0.0.1 except for ::1."
Alexandria Networks. Leader in IT consulting for associations/non-profits, and small to medium sized businesses around the northern Virginia and Washington D.C. metro area.
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Post July 20th, 2008, 10:03 am

I couldn't run the HouseCall.
I couldn't install the AdAware program(two distinct errors: Cannot Run Windows Installer, in safe mode: The adminstrator has set policies agenst this install.)
I saved a screenshot of these and see the files but when I saved them there was an error saying that it could not save because a file of this name might already be in use -- but it created the file anyway(the first file of this name).
I couldn't install Spybot search and destroy at first until I went back to where it says automatically update(as part of install) and unchecked this. That let me install it.
I went through the instructions for Spybot but am not sure they actually took place. I waited for some time but there was no confirmation the registry was backed up or that the immunization was successful(results did not appear).
I attempted to update from here but it says error trying to update.
I attempted to search for problems but it gives me an error saying to update first.
Snags.
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Post July 20th, 2008, 10:06 am

Here is the log:
Services unable to be enabled OR run thus cannot copy, paste, send to, print, edit quick launch, Internet Connection Sharing, et cetera.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:23 PM, on 7/20/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/def ... earch.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/def ... .yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 0.0.0.0.:80
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-789336058-813497703-725345543-1004\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe (User '?')
O4 - HKUS\S-1-5-21-789336058-813497703-725345543-1004\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~2\SDHelper.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe
O23 - Service: Retrospect Helper - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\rthlpsvc.exe
O23 - Service: Retrospect WD Service (RetroWDSvc) - Dantz Development Corporation - C:\PROGRA~1\Dantz\RETROS~1\wdsvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 4120 bytes
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Post July 20th, 2008, 10:11 am

I am not sure how this one compares to the one I did before executing the attempted instructions(HouseCall, AdAware, Spybot Search and Destroy).
Want that I post it?
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Post July 20th, 2008, 10:18 am

Wow this is weird: I search this page for zero nine(09) and it didn't show: 09 - Extra 'Tools' menuitem...
but I search oh 9 (the letter o) O9 and I see that line selected..
why is it oh instead of zero?
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Post July 21st, 2008, 11:17 am

Your log is clean as far as I can tell.
‎"Be polite, be professional, but have a plan to kill everybody you meet." Maj. Gen. James Mattis
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Post July 31st, 2008, 2:12 pm

Thank you.
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Post July 31st, 2008, 2:12 pm

hmmm...where from here?
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Post July 31st, 2008, 2:43 pm

snail wrote:
Wow this is weird: I search this page for zero nine(09) and it didn't show: 09 - Extra 'Tools' menuitem...
but I search oh 9 (the letter o) O9 and I see that line selected..
why is it oh instead of zero?

I believe the O actually stands for Other.
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Post August 5th, 2008, 10:24 am

This lousy backup hard drive program(Dantz, retrospect) is frustrating. I thought that I backed up the problematic computer's Hard Disk Drive to the external HDD; but when I connected this external HDD to another computer running XP Pro OS, the files are not showing up under its (Dantz') restore program.
Why did it make a file that IT cannot open?
I tried to "restore an entire volume," "restore selective files," and
"search for files" -- all to no avail, as the 31 files did not show up.
When I double-clicked on the files "backed up" to the external HDD, Dantz Retrospect opened but the file was not opened or managed.
How do I actually utilize this supposed backup feature?
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Post August 5th, 2008, 10:43 am

Why don't you just use Windows built-in backup solution?

Click on Start
Click on Run
Type in ntbackup and press enter

I have never heard of the program you are using and have never had a problem with NTBackup.
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Post August 5th, 2008, 10:43 am

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