Every time I try to open Documents from the Start menu...

  • koreanhardcore13
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Post 3+ Months Ago

It crashes and I receive the "Windows Explorer has stopped working" error.
It started ever since I upgraded my antivirus (Bitdefender). So I reverted back to the older version, and I still keep receiving the same error and it's just annoying!
Can anyone pinpoint the problem and tell me what I should do? I've tried discussing this with Microsoft and a couple other forum sites, and so far, no one has been able to help me.

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: windowscodecsext.dll
Fault Module Version: 7.0.6002.18107
Fault Module Timestamp: 4abc25ca
Exception Code: c0000005
Exception Offset: 00006bff
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: 40d4
Additional Information 2: 4062ad41ec8067256aa4c5e2b56d3c79
Additional Information 3: 40d4
Additional Information 4: 4062ad41ec8067256aa4c5e2b56d3c79


Also, I keep getting that same error every time I try to search from my Computer as well...

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Fault Module Name: windowscodecsext.dll
Fault Module Version: 7.0.6002.18107
Fault Module Timestamp: 4abc25ca
Exception Code: c0000005
Exception Offset: 00006bff
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160


Here's my information:

OS Version: Microsoft® Windows Vista™ Ultimate, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E6850 @ 3.00GHz, x64 Family 6 Model 15 Stepping 11
Processor Count: 2
RAM: 3326 Mb
Graphics Card: ATI Radeon HD 2600 PRO, 512 Mb
Hard Drives: C: Total - 476937 MB, Free - 85190 MB;
Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD, MS-7345
Antivirus: BitDefender Antivirus, Updated and Enabled
  • spork
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Post 3+ Months Ago

Try uninstalling BitDefender altogether first and see if the problem still occurs.
  • koreanhardcore13
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Post 3+ Months Ago

I tried that... it still doesn't work.
  • Zealous
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Post 3+ Months Ago

So you can not get into documents what so ever? never seen a virus do such a thing but you never know. Other then that it would be data corruption of some description. But very strange error O.o

If i run into something like this i would boot linux and recover my high priority files, anything i can't download like documents and photos and wipe the computer clean and mite even do a military grade over kill 50 wipes lol but yea i rather just wipe it and start over again. But i rather rebuild it then get annoyed for a week trying to fix it, i see it as less hassle then fixing the problem and fresh setup is all ways good.
  • koreanhardcore13
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Post 3+ Months Ago

I'm pretty sure it's not a virus... I think when I removed the older version of BitDefender from my system to upgrade it to a newer version, some registry files might have been deleted, and now my registry is messed up. But I refuse to use a registry cleaner to fix the problem. The last time I used one, it made the problem worse rather than better. I think I'll try SFC, see if that helps at all...
  • ATNO/TW
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Post 3+ Months Ago

The faulting module is windowscodecsext.dll

I don't know what that is and after looking through 20 pages of google results I still don't know what that is because of all the spam results, but when I see codec, my assumption is either video or audio.

So did you install any video or audio applications or codecs recently?
  • ATNO/TW
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Post 3+ Months Ago

If SFC doesn't work, I have used the freeware CCleaner Registry cleaner option quite successfully in the past. That is the only one I would recommend. Of course back up your registry before using it.
  • koreanhardcore13
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Post 3+ Months Ago

Yeah, I tried looking windowscodecsext.dll and I couldn't pinpoint it either... And the only things I did since I started noticing this error was updating BitDefender, updated my Java, and checked both my C: drive and H: drive (which I use to plug my iPod in) for errors, which probably removed something that wasn't there? I ran SFC and of course it told me there were some things that couldn't be fixed. And when I checked the log, windowscodecsext.dll was all over it. So I'm assuming I would need a Windows installation disc to fix those errors, but I read somewhere that if I needed it, it would tell me otherwise? But either way, I don't have a disc, and I don't know how to go about getting one, which is also a problem. Any suggestions that could help me at this point would be greatly appreciated.

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