Explorer closes automatically

Whenever i open windows explorer or internet explorer it just closes automatically. I have done a virus scan(up to date virus signature) on my computer already but have found nothing. Can anyone help me out?

Hello creative, Welcome to Ozzu.

Please Download Hijack This
http://tomcoyote.com/hjt/
http://www.majorgeeks.com/download3155.html

Create a new folder in a convienent location and place Hijack this in that folder.

Run Hijack This, Scan, Save the log, post the log here. Don't try and fix anything yet. Hopefully the log will reveal the problem and we can go on from there.

Here's the log file:

Logfile of HijackThis v1.97.7
Scan saved at 10:25:15 AM, on 9/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
E:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
C:\Program Files\McAfee\McAfee VirusScan\AlogServ.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\guestt\Desktop\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://eng.pristontale.com/
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - (no file)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\PROGRA~2\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod.dll
O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\System32\MTC.dll
O3 - Toolbar: (no name) - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Search Toolbar - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\System32\MTC.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Ad-watch] "E:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O4 - Startup: WinMySQLadmin.lnk = E:\mysql\bin\winmysqladmin.exe
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ICQ Pro (HKLM)
O9 - Extra 'Tools' menuitem: ICQ (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/SU/ocx/12119/CTSUEng.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shoc ... tor/sw.cab
O16 - DPF: {19E28AFC-EAE3-4CE5-AC83-2407B42F57C9} (MSSecurityAdvisor Class) - http://download.microsoft.com/download/ ... 4467858296
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/retro64_loader.dll
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/ ... mv9VCM.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdat ... t/opuc.cab
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesui ... anager.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/b ... Portal.cab
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://gemssharepoint2.ntu.edu.sg/igems ... msddsc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 3409037593
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/C ... 237.864375
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shoc ... wflash.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/SU/ocx/12119/CTPID.cab

btw what does hijackthis do

See this thread for an answer. http://www.ozzu.com/mswindows-forum/highjackthis-and-spyware-removal-resources-and-tips-t31034.html

You've seem to have gotten an out of date version of Hijack This. Which link did you use?

V1.98.2 is the latest. It's important to use the most current version. Older versions might miss certain things...

Also, Hijack this needs to be placed in it's own folder. That's where backups of things removed will be kept.

Several things in your log I've never seen before, but my first question is that I see you are logged in as guestt

Do you have administrative rights to your computer? I've seen non-adminastrative profiles screw up quite a few things in the last couple months. if the guestt account is not an administrative account you need to log in as an administrator for the computer before you can do much of anything or get the person who does have admin rights to do so for you.

yes i do. Thats my account name

Ok Jim and I are both looking at it...be patient

Thnx guys... but i found out the problem myself. It was mtc.dll

There's still other problems, namely C:\WINDOWS\questmod.dll.

should i delete that?

Hang tight. It's a trojan dialer

http://www.pestpatrol.com/PestInfo/t/tr ... ler_bi.asp

JrzyCrim and I were talking about it. There may be other things related that need fixed as well. I'm sure he's looking into it.

sorry for taking so long. I'm having a bit of internet trouble myself. Think it's sorted out now.

OK

Download a newer version of Hijack-This. Not sure how you ended up with 1.97. http://www.majorgeeks.com/download3155.html

Print or save the following to a text file for later reference.

Run Hijack This, Scan and check these items (don't fix them yet):

R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: (no name) - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - (no file)
O2 - BHO: Assistant - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - (no file)
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod.dll
O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\System32\MTC.dll
O3 - Toolbar: (no name) - {1B0E7716-898E-48cc-9690-4E338E8DE1D3} - (no file)
O3 - Toolbar: Search Toolbar - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\System32\MTC.dll
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/retro64_loader.dll

Close all browsers and windows except for Hijack This. Click 'Fix Checked'

Reboot into safe mode: Tap the F8 key at the start of the boot process and select 'Safe Mode'.

Go to start > Run and enter: control Folders
Go to the view tab and check 'Show hidden files and folders'
Uncheck 'Hide protected operating system files'
Click OK

Find and delete the following files:

C:\WINDOWS\questmod.dll
C:\WINDOWS\System32\MTC.dll

Go to start > run, enter: cleanmgr

Make sure only the following are checked:

Temporary Internet files
Recycle Bin
Temporary Files

Click OK

Reboot normally. Run hijack this, scan and post a fresh log. Just to make sure the problems are gone for good.

New log after removing the items listed:

Logfile of HijackThis v1.98.2
Scan saved at 12:15:08 PM, on 9/18/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\McAfee\McAfee VirusScan\Avsynmgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\McAfee\McAfee VirusScan\VsStat.exe
C:\Program Files\McAfee\McAfee VirusScan\Vshwin32.exe
C:\Program Files\Common Files\Network Associates\McShield\Mcshield.exe
C:\Program Files\McAfee\McAfee VirusScan\Avconsol.exe
C:\WINDOWS\Explorer.EXE
E:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\WINDOWS\System32\CTHELPER.EXE
C:\Program Files\TGTSoft\StyleXP\StyleXP.exe
C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe
E:\Program Files\HijackThis19802.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Ad-watch] "E:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe"
O4 - HKLM\..\Run: [WINDVDPatch] CTHELPER.EXE
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINDOWS\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide
O4 - HKCU\..\Run: [McAfee.InstantUpdate.Monitor] "C:\Program Files\McAfee\McAfee Shared Components\Instant Updater\RuLaunch.exe" /STARTMONITOR
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - (no file)
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/SU/ocx/12119/CTSUEng.cab
O16 - DPF: {3EB4F9EA-51A6-48DA-846A-0D69DCBA39EF} (DownloadManager Control) - http://download.akamaitools.com.edgesui ... anager.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - https://mysupport.nai.com/amiuptodate/b ... Portal.cab
O16 - DPF: {62CEC9E0-3811-4C36-A94E-4F7565DCD23F} (DDSC Class) - http://gemssharepoint2.ntu.edu.sg/igems ... msddsc.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v ... 3409037593
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Me ... Client.cab

I don't see anything that jumps out at me now. And you already said earlier that you managed to fix the initial problem. I'd say off-hand, looks like you've done it. I'll let JrzyCrim confirm.