Explorer.exe Error

  • tonywatson
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Post 3+ Months Ago

Hi, I just upgraded to vista recently and im getting this error about explore.exe, im wondering if it is because I didn't do a clean wipe causing it to crash everytime mostly when im playing a game (full screen and "alt+tab")

Windows Explorer(81) This has happened 81 times since I've installed vista.

this is my status report of the error:

Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: StartHook.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 3d84cadf
Exception Code: c0000005
Exception Offset: 10001312
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 820383198

I hope I can get an answer/solution to my error, thank you.
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Post 3+ Months Ago

  • ATNO/TW
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Post 3+ Months Ago

Starthook.dll belongs to 3D User Picture as best as I can tell
http://www.aveapps.com/3duserpic.html
http://www.processlibrary.com/directory ... starthook/

Quote:
3D User Picture replaces the user picture in Vista's startmenu with a pretty 3D animated one.

Requires a DirectX 9 capable graphicscard


Try uninstalling it and see if it resolves the problem.
  • tonywatson
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Post 3+ Months Ago

ATNO/TW wrote:
Try uninstalling it and see if it resolves the problem.


Thank you for replying but I do not know how to remove it. It is not a program so I don't know whether I can uninstall it.
  • ATNO/TW
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Post 3+ Months Ago

Well it is a separate application. Here's a thread from the guy that wrote the application
http://www.neowin.net/forum/lofiversion ... 69379.html

I noticed while reading the thread, that is is a 32 bit application, and will not work on 64 bit, so if you have a 64 bit system, that's most likely your problem.
Apparently it injects code into explorer.exe which is why it probably affects explorer.exe

He did say he fixed crash issues a couple of times and gave a link to the updated program
http://mpj.tomaatnet.nl/Ave3dUserPic.zip

If you need to uninstall it, I would assume that there would be a folder created in c:\ProgramFiles for AV3D or something similar. Most programs will have an uninstall file included in their folder, so I would assume you would find one there.

If you still can't uninstall it. Post a hijackthis log. Follow the instructions here: mswindows-forum/steps-take-before-posting-your-hijack-this-log-t34568.html

The log will help us find the startup entry and you can remove it from startup with hijackthis. Effectively that should stop the problem.

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