Home Page Hijacked in IE

  • fviens
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Post 3+ Months Ago

The home page in IE won't be changed from http://www.gatewaybiz.com. I have tried everything I could think of (Hijackthis, MS Antispyware, AdAware, Spybot). I also ran Hijackthis in safe mode, but the line referring to the home page keeps coming back.

There's also an item 2005525154226_mcinfo.exe /insfin (see log below) that just won't go away.

I have read a similar item on this site (http://www.ozzu.com/mswindows-forum/have-problem-with-svchost-exe-t49641.html) and even though the description is not entirely identical, I have tried what was suggested, without success.

If any can help, I would greatly appreciate it. Thanks.

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\setup\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.lavasoft.de/help/aw/evhelp/0.htm
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2005525154226_mcinfo.exe /insfin
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .xml: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\Software\..\Telephony: DomainName = temple
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = temple
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS


Larz,

Thanks for the response. I tried what you suggested, but that didn't work. To make sure, I also disabled System Restore before making these modifications. Also, I deleted the temp folder of other accounts on the computer. Finally, temple is a valid domain name, so I didn't delete any of these entries. Thanks again for looking into this.

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe
C:\setup\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gatewaybiz.com
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2005525154226_mcinfo.exe /insfin[/quote]
O4 - HKLM\..\Run: [AWMON] "C:\Program Files\Lavasoft\Ad-Aware SE Plus\Ad-Watch.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .xml: C:\Program Files\Netscape\Netscape Browser\PLUGINS\npTrident.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\Software\..\Telephony: DomainName = temple
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = temple
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS


Thanks guys for your input. However, the problem remains: IE home page is still defaulting to http://www.gatewaybiz.com. This line [O4 - HKLM\..\Run: [msci] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2005525154226_mcinfo.exe /insfin] keeps appearing in the registry, no matter what I do. Any suggestion? Thanks again.[/code]
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Post 3+ Months Ago

  • pramitroy
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Post 3+ Months Ago

Have you tried removing 2005525154226_mcinfo.exe in safe mode?

"mcinfo.exe" is a part of McAfee Security Suite. Have you ever used McAfee online scanning?
I found this by googling http://www.processlibrary.com/directory/files/mcinfo/

I don't know though but that may be a fake one.

Quote:
O4 - HKLM\..\Run: [msci]

This is quite suspicious.

The homepage is changing by some policies which I am unable to figure out. Soon someone will point out something for you.

Your homepage is locked by these two
Quote:
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present


Do you know the domain "temple" ?
If this Domain does not belong to your ISP, or your firms network, these entries should be fixed. 'SearchList' entries should be fixed too.
  • LAbrego
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Post 3+ Months Ago

Hi fviens, welcome to Ozzu and sorry for the delay. Here's what you have to do:

1.- Run HijackThis and check the following items, don't click fix yet:
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.lavasoft.de/help/aw/evhelp/0.htm
O4 - HKLM\..\Run: [msci] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\2005525154226_mcinfo.exe /insfin

I am assuming your computer is not in a network nor in any domain, if so, check this ones too and let HijackThis fix them:
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\Software\..\Telephony: DomainName = temple
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = temple
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = temple

2.- Now close ALL windows & browsers and click FIX CHECKED

3.- Reboot into Safe Mode.
Tap F8 repeatedly when your machine starts to boot up.
Select 'Safe Mode' from the options that appear

4.- Set Windows to 'Show all files & folders'.
Click Start > My Computer> Tools> Folder Options>
On the View tab make sure that you:-
Select 'Show Hidden Files & Folders'
Uncheck 'Hide file extensions for known file types'.
Uncheck 'Hide protected operating system files'.
Click OK.

5.- Delete the content of the following folder:
C:\Documents and Settings\Administrator\Local Settings\Temp

6.- Reboot normaly

7.- When finish post a fresh HijackLog here to see if it is clean.
  • pramitroy
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Post 3+ Months Ago

So I was quite closer isn't that?
  • LAbrego
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Post 3+ Months Ago

Yup pramitroy, very much closer :wink:
  • MRcomp
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Post 3+ Months Ago

I know this is an old topic, but in case someone else runs into this - and it is the first page to come up in a google searge I thought I'd post this:

If you get this problem, check the following registry entry:

HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main

FirstHomePage

Mine was set to http://www.gatewaybiz.com so when a new account is created the first page to go to is this - not sure if it is malware, it is a Gateway PC so it may have come with the PC. Just change it to the default you want.

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