Internet Explorer Opens and Closes immediately. Help!!

Hi. I have a trouble with opening Internet Explorer. It just closes immediately after it opens. I thought initially it was just IE, but when I tried to open "My Computer", everything closes, the desktop icons and taskbar would dissappear and then reappear. I tried to scan with ad-ware and Norton AV, the problem still exist. Any advice would be appreciated tremendousy. I have attached the Hijack this file also. Thank you.

Logfile of HijackThis v1.98.2
Scan saved at 6:50:51 PM, on 10/19/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\userinit.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\Mixer.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Documents and Settings\BBD\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.theweathernetwork.com/weathe ... ON0696.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi ... .yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-444C4C4F5552} - C:\WINDOWS\System32\DLL.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O3 - Toolbar: Search toolbar - {9EAC0102-5E61-2312-BC2D-444C4C4F5552} - C:\WINDOWS\System32\DLL.dll
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKCU\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKCU\..\Run: [regservices.exe] regservices.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://c:\nosuch.mht!http://www.foxik.com/5/files.chm::/file.exe
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab

Looks like you have a couple of viruses. You should visit Trend Micro's Housecall.
http://housecall.trendmicro.com/houseca ... t_corp.asp

Next, copy or print the following instruction so you will have them handy.

Run Hijack This, scan and check the following items. (don't fix yet):
O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-444C4C4F5552} - C:\WINDOWS\System32\DLL.dll
O3 - Toolbar: (no name) - {ACB1E670-3217-45C4-A021-6B829A8A27CB} - (no file)
O3 - Toolbar: Search toolbar - {9EAC0102-5E61-2312-BC2D-444C4C4F5552} - C:\WINDOWS\System32\DLL.dll
O4 - HKLM\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKCU\..\Run: [WindowsRegKey update] winupdate.exe
O4 - HKCU\..\Run: [regservices.exe] regservices.exe

Close all browsers and windows except for Hijack This and click 'Fix Checked'.

Reboot into Safe Mode

Display hidden files and folders
Go to Start > Run
Enter: control folders
Go to the View tab.
Check "Show hidden files and folders"
Uncheck "Hide protected Operating System files"
Click OK

Search for and delete the following files if present:
regservices.exe
winupdate.exe

Clear Temporary Folders\Files and Internet Files
Go to start > run
Enter: cleanmgr

Make sure only the following are checked:
Temporary Internet files
Recycle Bin
Temporary Files

Click OK

Login for each user and repeat the steps for Clearing Temporary Folders\Files and Internet Files.

Flush System Restore
Right Click on "My Computer"
Select Properties
Go to the System Restore Tab
Check 'Turn off System Restore on all drives'.
Click Apply
Unckeck 'Turn off System Restore on all drives'
Click OK


Reboot Normally
Run Hijack This, scan, save and post the new log.

Hey Jim,

Thanks for all you help. I don't know which one is the Culprit but the problem is gone.

Here is my HiJack This file:

Logfile of HijackThis v1.98.2
Scan saved at 7:35:33 PM, on 10/21/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\Program Files\ASUS\Probe\AsusProb.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\BBD\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customi ... ch/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customi ... .yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.theweathernetwork.com/weathe ... ON0696.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customi ... .yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\Probe\AsusProb.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMe ... loader.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{E2B3C829-8438-447F-B33C-2618F05FF31B}: NameServer = 206.47.244.53 206.47.244.137

Thanks Again.

Bob.

Hi,
I have trouble with IE 6.0 whenever i open it flash and quit. Unistall and install IE 6 but the problem same. Download IE Fix but i couldn't fix it.
Please have a look on hijackthis log and give solution to get rid of this problem.

Logfile of HijackThis v1.97.7
Scan saved at 1:43:40 PM, on 11/1/2004
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
E:\WINNT\System32\smss.exe
E:\WINNT\system32\winlogon.exe
E:\WINNT\system32\services.exe
E:\WINNT\system32\lsass.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\System32\svchost.exe
E:\WINNT\system32\spoolsv.exe
E:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
E:\WINNT\system32\hidserv.exe
E:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
E:\WINNT\system32\regsvc.exe
E:\WINNT\system32\stisvc.exe
E:\WINNT\System32\WBEM\WinMgmt.exe
E:\WINNT\system32\svchost.exe
E:\WINNT\system32\inetsrv\inetinfo.exe
E:\WINNT\Explorer.EXE
E:\Program Files\HP DLA\dlatray.exe
E:\WINNT\system32\dla\tfswctrl.exe
E:\Program Files\HP CD-DVD\Umbrella\hpcdtray.exe
E:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe
E:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
E:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
E:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
E:\WINNT\System32\spool\drivers\w32x86\3\hpztsb01.exe
E:\WINNT\tppaldr.exe
E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe
E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
E:\WINNT\system32\internat.exe
C:\MSSQL7\Binn\sqlmangr.exe
E:\Program Files\Webshots\WebshotsTray.exe
F:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [NeroCheck] E:\WINNT\System32\NeroCheck.exe
O4 - HKLM\..\Run: [HP DLA] "E:\Program Files\HP DLA\dlatray.exe" /t
O4 - HKLM\..\Run: [dla] E:\WINNT\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [HP CD-DVD] E:\Program Files\HP CD-DVD\Umbrella\hpcdtray.exe
O4 - HKLM\..\Run: [Drag'n Drop CD+DVD] E:\Program Files\Drag'n Drop CD+DVD\BinFiles\DragDrop.exe /StartUp
O4 - HKLM\..\Run: [ServiceLayer] E:\Program Files\Common Files\Nokia\Services\ServiceLayer.exe
O4 - HKLM\..\Run: [DataLayer] E:\Program Files\Nokia\Nokia PC Suite 5\DataLayer\Application\DataLayer.exe
O4 - HKLM\..\Run: [Nokia Tray Application] E:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [vptray] E:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] E:\WINNT\System32\spool\drivers\w32x86\3\hpztsb01.exe
O4 - HKLM\..\Run: [TPP Auto Loader] E:\WINNT\tppaldr.exe
O4 - HKLM\..\Run: [CreateCD50] "E:\Program Files\Common Files\Adaptec Shared\CreateCD\CreateCD50.exe" -r
O4 - HKLM\..\Run: [AdaptecDirectCD] "E:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [internat.exe] internat.exe
O4 - HKCU\..\Run: [SightSpeed] "E:\Program Files\SightSpeed\SightSpeed.exe -minimized"
O4 - Startup: Webshots.lnk = E:\Program Files\Webshots\WebshotsTray.exe
O4 - Global Startup: Microsoft Office.lnk = E:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Service Manager.lnk = C:\MSSQL7\Binn\sqlmangr.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictivetechnologies.net/DM0/cab/p3a23a.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub/sh ... wflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{C0AF3C6C-3D8F-43A3-A82A-107E561058B8}: NameServer = 10.10.10.17,10.10.10.18

Well i havent used HJT alot so for a full fix you should wait for JrzyCrim. I do think that

R3-URLSearchHook:(noname){5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)

And

O16 - DPF: {00000EF1-0786-4633-87C6-1AA7A44296DA} - http://www.addictivetechnologies.net/DM0/cab/p3a23a.cab

Should be Removed.
While im not entirely sure but the BHO list shows only Parasite objects for those. That prolly wont fix it though. (E:\Program Files\Webshots\WebshotsTray.exe is a suspicious file but i dont know how to remove it.)

Naved i also just noticed that you are using an older version of Hijack This. Download the newer version here: http://www.majorgeeks.com/download3155.html

Then Reboot, Scan Again, And Post the new log.

I had the same issue. The problem might be that you do not have the file "msls31.dll" . Go to the following website...

http://www.driverskit.com/dll/M_p9.html

and download this file. Copy it and place it in the system32 folder at...

C:\WINDOWS\system32

This fixed my problem, I hope it can fix yours.

M

Like Whatswierdnow says you really need to download and run the newest version of Hijack This and post a log here.
I can only see one other thing to add to what Whatswierdnow has tagged and that is this:
O1 - Hosts: 12.129.205.209 search.netscape.com12.129.205.209 sitefinder.verisign.com
I disagree on the WebShotsTray.exe though I think it is safe.

Before you try to remove these if you download the new version we can check for other things and remove them all in one go.

why don't you use Firefox and opera replace to IE.

I have a feeling that since this thread was last active in November of 2004, I doubt the origional poster is going to check back now to fix this problem.

lol Didn't notice that. Just saw it popup on the front page and away I went

This computer has move worms than anything I have ever seen.

I have removed many items from the registry but a few of then are recreated everytime I change them, system restore is off and I get the same results in safe mode.

Examples

F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\system32\edyof.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,pxgspsx.exe

Also the explorer will open and then close.

I have never used the Hijackthis program before so any help with the registry would be helpful.




Logfile of HijackThis v1.99.1
Scan saved at 10:45:22 AM, on 3/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\pctspk.exe
C:\WINDOWS\system32\CAPM5RSK.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\SymProxySvc.exe
C:\Program Files\Norton Internet Security\NISSERV.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Norton Internet Security\IAMAPP.EXE
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM5LAK.EXE
C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM5SWK.EXE
C:\Program Files\Norton Internet Security\ATRACK.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\User 1\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R3 - Default URLSearchHook is missing
F2 - REG:system.ini: Shell=Explorer.exe, C:\WINDOWS\system32\edyof.exe
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,pxgspsx.exe
O2 - BHO: (no name) - {00000000-0000-4CEC-B238-C97F93DCF711} - C:\Program Files\Lycos\IEagent\IEagent.dll (file missing)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5BF1C88C-D1BA-CB91-DEE3-D15570960A50} - C:\WINDOWS\iguiivdj.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: Related Page - {9A9C9B69-F908-4AAB-8D0C-10EA8997F37E} - C:\WINDOWS\System32\WinNB57.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Search - {46F480C6-E57A-F3CC-02F6-288F099A705B} - C:\WINDOWS\iguiivdj.dll
O3 - Toolbar: (no name) - {9A9C9B68-F908-4AAB-8D0C-10EA8997F37E} - (no file)
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [iamapp] C:\Program Files\Norton Internet Security\IAMAPP.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Canon iC D800 Status Window.LNK = C:\WINDOWS\system32\spool\drivers\w32x86\3\CAPM5LAK.EXE
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll
O9 - Extra 'Tools' menuitem: Java - {4ABF810A-F11D-4169-9D5F-7D274F2270A1} - C:\WINDOWS\System32\dmonwv.dll
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Support - {E257E7AC-1981-4FC8-BCCA-EEFDA7C1BA66} - C:\Program Files\Internet Explorer\SIGNUP\Presario.htm (HKCU)
O12 - Plugin for .PDF: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: http://awbeta.net-nucleus.com (HKLM)
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/St ... b34120.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZB ... b32846.cab
O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.songtouch.com/Install.exe
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZP ... b32846.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftup ... 3153531842
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.walmart.com/installer/install.cab
O16 - DPF: {8C6CED34-E352-4ED2-B405-25E121DECBFF} (PreContrl Class) - http://www.plan3d.com/PreControl.dl_
O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://zone.msn.com/binGame/ZAxRcMgr.cab
O16 - DPF: {9F839FFB-6295-4A71-8C61-2EB0646B73BE} (Floorplanner Class) - http://www.plan3d.com/P3DFloorplan.dl_
O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/softwa ... Plugin.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZI ... b34246.cab
O16 - DPF: {BCBC9371-595D-11D4-A96D-00105A1CEF6C} (View22RTE Class) - http://66.242.36.116/view22/View22RTE.cab
O16 - DPF: {C432C4BD-3566-411C-8F3C-E5E0D3AE5D33} (CBrowser Class) - http://www.streamingfaith.com/common/mb ... rowser.CAB
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://zone.msn.com/bingame/feed/defaul ... uncher.cab
O16 - DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} (TikGames Online Control) - http://zone.msn.com/bingame/gold/default/girlfriend.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/St ... b35645.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/defaul ... uncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/defaul ... der_v6.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/spyspott ... nstall.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (ZPA_Backgammon Object) - http://zone.msn.com/bingame/zpagames/ZP ... b36385.cab
O18 - Filter: text/html - {CC905FF6-B553-496C-9DFA-CFF65ADCD0FC} - C:\WINDOWS\System32\mshfan.dll
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Roxio Inc. - C:\WINDOWS\System32\ImapiRox.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Service (NISSERV) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISSERV.EXE
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PCTEL Speaker Phone (Pctspk) - PCtel, Inc. - C:\WINDOWS\system32\pctspk.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Norton Internet Security Proxy Service (SymProxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\SymProxySvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

It is now working.

Hi,

I got the same problem this morning. Instead of using Hijack This, I logged into administrator account and created a new user for myself. The procedure is given as follows:

Create a New User Profile in Windows XP Professional
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Click the Advanced tab, and then click Advanced.
5. In the left pane, click the Users folder.
6. On the Action menu, click New User.
7. Enter the appropriate user information, and then click Create

The problem for the internet explorer opens and closes immediately may be because of the corruption of user profile. That's the reason that we create a new user here and copy those documents with the ancient user to the new one.
Good luck.

Rebekah

We had this issue this morning also.

We Removed the YAHOO and Google Toolbars and it resolved any issues we were having.

Hope this helps

I am having all kinds of trouble with IE; open it up and it closes within seconds. I have done numerous virus scans and they detect trojans and other spyware but somehow they seem to come back.. Please help me, this is driving me up the wall!!!


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:38:51 AM, on 4/18/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\VirusScan\McShield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Cyberlink\Shared Files\RichVideo.exe
C:\WINDOWS\ehome\RMSvc.exe
C:\WINDOWS\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\ehome\ehtray.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\WINDOWS\ALCMTR.EXE
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE= ... pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DelayShred] c:\PROGRA~1\mcafee\mshr\ShrCL.EXE /P7 /q c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NEROVI~1\COMMON~1\DSFILT~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NEROVI~1\COMMON~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NEROVI~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NeroMIX\NeroMix\Plugins\nas\presets.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NeroMIX\NeroMix\Plugins\nas.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NeroMIX\NeroMix\Plugins.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NeroMIX\NeroMix.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NeroMIX.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NERO6U~1\NEROWA~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NERO6U~1\NEROTO~1.SH! c:\DOCUME~1\HP_ADM~1\LOCALS~1\temp\TEMPOR~1.ZIP\NEROBU~1.SER\NERO6U~1\NEROSO~1.SH! c:\DOCUME~1\HP_AD
O4 - Global Startup: Extender Resource Monitor.lnk = C:\WINDOWS\ehome\RMSysTry.exe
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\WINDOWS\System32\cmcfg3232.dll
O20 - Winlogon Notify: 782fece2565 - C:\WINDOWS\System32\cmcfg3232.dll (file missing)
O20 - Winlogon Notify: __c002005 - C:\WINDOWS\system32\__c002005.dat (file missing)
O20 - Winlogon Notify: __c008A100 - C:\WINDOWS\system32\__c008A100.dat (file missing)
O20 - Winlogon Notify: __c00AB0FA - C:\WINDOWS\system32\__c00AB0FA.dat
O20 - Winlogon Notify: __c00B27E9 - C:\WINDOWS\system32\__c00B27E9.dat (file missing)
O20 - Winlogon Notify: __c00B61C6 - C:\WINDOWS\system32\__c00B61C6.dat (file missing)
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Google Update Service (gupdate1c9b25790a607ce) (gupdate1c9b25790a607ce) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\McShield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\Cyberlink\Shared Files\RichVideo.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe