Norton Ghost 2003 Help Needed

I bought Norton Ghost 2003 to make backup of my new notebook, I cannot get it to work, when I try to clone the hard drive to a USB or a DVD-R, cannpot get past the DOS screen, I get an error message and returns to Windows with the drive letter missing, what am I doing wrong?
I hav tried it on the desktop, same problem, Symantec does not have free phone support
Thanks
Lurker

What does the error message say?

Alkatr0z

Ijust tried again to clone to a USB drive got a "WINDOWS DELAYED WRITE ERROR" in the system tray, and my external G-drive has now disappeared. I tried making a backup from a Ghost bootable floppy dissk A: and I cannot see the drive in the options, do I hav to install other drvers for my drive? I got a warning in Ghost USB device unknown, I tried selecting USB 1.1 tried 2.o getting no joy
frustrated!!

I have a Backpack 20Gb USB external hard drive

I think you should ask your LAPTOP manufacturer. We have similar problems with laptops and it is due to the hidden admin partition that the manufacturers use( Dell and IBM) We can get around by installing fresh from a standard windows CD and using a disk clear program first. Then images work on the fresh install.

Ken

I have a similar problem with a desktop