No properties on Printer icon

  • dafunk
  • Student
  • Student
  • dafunk
  • Posts: 87

Post 3+ Months Ago

I have Compaq desktop running WinXP
I installed the printer HP officejet 6500Aplus, the printer installs fine and the PC sees the printer but when I try to print the PC will freeze
If we go to Printer and Faxes and right click the HP officejet 6500A icon properties I get an error message:
"C:\windows\system32\rundll32.exe
0x7002230c Some or all property page may not be displayed"

I uninstalled it and reinstalled it a few times and I tried it with the Printer attached wireless, networked and by USB
It always says "congratulations on your successful setup of your HP Printer"
if You try the HP Print quality Diagnostic Report it will print fine, but if You try to print a document the PC will freeze and the same error I talked about will show up when I try to right click the printer icon in Printers and Faxes in control Panel
Thanks
  • Zealous
  • Guru
  • Guru
  • User avatar
  • Posts: 1244
  • Loc: Sydney

Post 3+ Months Ago

Could be a corrupt driver, have you downloaded the official driver from the HP site and if so i would download again on a good connection. try downloading latest driver from the HP web site and try 1 more time. If still same contact HP support for replacement

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