unable to download anything, email program keeps "sticking"

Click on main menu. When it opens, click on contact, just above it.

Ok, I figured out how to post, so here is a fresh HiJackThis log file, pasted below.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:11:19 AM, on 10/20/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v8.00 (8.00.6001.18828)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Common Files\11 News Now\TrueWeather.exe
C:\Program Files (x86)\Java\jre6\bin\jusched.exe
C:\Program Files (x86)\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
C:\Program Files (x86)\Microsoft Office\Office\excel.exe
C:\Program Files (x86)\client.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = 54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = =69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = =54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = =54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = =69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AGSearchHook Class - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - C:\Program Files (x86)\AGI\common\agcutils.dll
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - Global Startup: 11 News Now.lnk = C:\Program Files (x86)\Common Files\11 News Now\TrueWeather.exe
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra button: Bodog Poker - {F47C1DB5-ED21-4dc1-853E-D1495792D4C5} - C:\Program Files (x86)\Bodog Poker\BPGame.exe
O9 - Extra button: - {169c05c6-1c11-4e6b-a396-836fa4b43db7} - C:\Users\Dane\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\\lnk (HKCU)
O13 - Gopher Prefix:
O16 - DPF: CabBuilder - O16 - DPF: {0D41B8C5-2599-4893-8183-00195EC8D5F9} (asusTek_sysctrl Class) -O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) -O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - O17 - HKLM\System\CCS\Services\Tcpip\..\{4F952509-70FB-44E0-9581-4F4D539815AD}: NameServer = 208.67.222.220,208.67.220.220
O17 - HKLM\System\CS1\Services\Tcpip\..\{4F952509-70FB-44E0-9581-4F4D539815AD}: NameServer = 208.67.222.220,208.67.220.220
O17 - HKLM\System\CS2\Services\Tcpip\..\{4F952509-70FB-44E0-9581-4F4D539815AD}: NameServer = 208.67.222.220,208.67.220.220
O17 - HKLM\System\CS3\Services\Tcpip\..\{4F952509-70FB-44E0-9581-4F4D539815AD}: NameServer = 208.67.222.220,208.67.220.220
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files (x86)\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files (x86)\AGI\common\win32\PythonService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: lxcy_device - - C:\Windows\system32\lxcycoms.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: TeamViewer 4 (TeamViewer4) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version4\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
--
End of file - 7609 bytes

First: There are some key system files reported as missing. Three of them are lsass.exe, locator.exe & msdtc.exe.

That alone tells me you need to do a repair install unless you want to try to replace them by hand. If you take the hand route, replace them & uninstall all toolbars.

Second: I have never seen start pages listed as 5 digit numbers. Maybe it's something new that I don't know about but I thought I'd mention it. Example:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = =69157

Third: The file agcutils.dll has been known to cause problems with IE. Search it in Google for more info.

Fourth: If you didn't set opendns as your name server, then your DNS has been hijacked.

Those are some of the things I see. I don't know why the person who reviewed your log didn't at least see the missing system files. That has to be fixed first.

I am not sure what you mean by repair install. I did try the Startup Repair on the disc and it didn't find any problems. When you say repair install, are you talking about a full reformat in reinstall from scratch ?

No. There is a choice somewhere along the line just to do a repair (R). Of course, if you prefer to start from scratch, it's ok.