WINDOWS MOVIE MAKER!

  • mapsi
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Post 3+ Months Ago

GRRR! :evil:
My windows movie maker won't work, every time i load it up that error message comes up saying its encountered a problem and needs to close. It doesnt matter whether i click on Debug or Dont Send Error Message it still closes it. I can click on stuff but cant make the actual movie e.g. drag photos, insert other stuff.

can anyone help? :cry:
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Post 3+ Months Ago

  • Alkatr0z
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Post 3+ Months Ago

Have you tried submitting the bug report?

If you look in Control Panel -> Administrative Tools -> Event Viewer and check under 'Application' you should be able to find the error messages of when moviemk.exe fails. If you copy and paste the information into here we might be able to work it out. Also its a good idea to click on the "http://go.microsoft.com/fwlink/events.asp." link at the bottom if it appears as that will sometimes give you some useful information on what might be causing the error.
  • mapsi
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Post 3+ Months Ago

There's no Administrative Tools in the Control Panel, but i've copied the data from the error report if it helps. I've got 2 lots because sometimes it doesn't crash until I try and drag a picture in, and when this happens it says "Not Responding" at the top, I click on "End Now" and it closes and gives me a different error report.

So, the error report from when it crashes as soon as I load it:

AppName: moviemk.exe AppVer: 2.0.3312.0 ModName: qedit.dll
ModVer: 6.5.2600.2180 Offset: 0001b2af

The file that it's sending with the error report is:
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\3385_appcompat.txt

And the error report from when I have to end the program because it's not responding:

szAppName : moviemk.exe szAppVer : 2.0.3312.0 szModName : hungapp
szModVer : 0.0.0.0 offset : 00000000

And the files that it's sending with the error report:
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0933.dir00\moviemk.exe.mdmp
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0933.dir00\appcompat.txt


I went on the link you gave me but there was no relevant info.

On the rare occasions I do submit the error report, nothing happens...

Thanks for ya help :wink:
  • grinch2171
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Post 3+ Months Ago

In your control panel click the link that says "Switch to classic view". Once you do that you will be able to see your Admin Tools.
  • Alkatr0z
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Post 3+ Months Ago

Thanks Grinch, forgot about the 'new look control panel'. The link I mentioned is part of Event Viewer and it only works within Event Viewer because it sends something else to the link regarding your error(probably the error code) and it quite often can give some useful information on what causes the error etc.

Try having a look at this site: http://www.papajohn.org/
Down the left hand side select Problem Solving, then Crashes and Hangs and have a read of what he suggests could be the problem when it comes to crashing..
Also check out the Software Modules part which has a piece of problems caused by qedit.dll
  • mapsi
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Post 3+ Months Ago

Thanks 2 both of u, i've got the report from the link from the Event Viewer:

Quote:
Details
Product: Windows Operating System
Event ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.

Explanation
The indicated program stopped unexpectedly. The message contains details on which program and module stopped. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


User Action
If an error report was generated for this error, you might be able to obtain more information about the error by sending the report to Microsoft for analysis.

What to expect

Microsoft actively analyzes all error reports and prioritizes them based on the number of customers affected by the error signature contained in the report. When a report is submitted, Microsoft will try to determine the cause of the error, categorize it according to the type of issue encountered, and send you relevant information when such information is available. However, because error reports do not always contain enough information to positively identify the source of the issue, Microsoft may need to collect a number of similar reports from other customers before a pattern is discovered. Although Microsoft might not be able to provide a solution for your particular error at this time, all information submitted is used to further improve the quality and reliability of our products.


That's all the info it gave me. Also I tried that website n it didnt help much, i'm a bit thick when it comes 2 technical stuff plus it seemed to be talkin about Movie Maker 2, n i think i've got number 1. I did try & download MM2 but i installed it n then it kind of disappeared... :?

Thanks again, much appreciated :)
  • Alkatr0z
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Post 3+ Months Ago

Qedit.dll is part of DirectX it appears rather than Movie Maker so what works for Movie Maker 2 will most likely work with Movie Maker 1. Which version of DirectX are you running? You can check this by going to the Start Menu and clicking on "Run" then typing "dxdiag" and pressing Enter. At the bottom of the screen that comes up you will see "DirectX Version" If that does not say DirectX 9.0c I suggest you download the latest DirectX from http://www.microsoft.com/windows/directx/default.mspx
  • mapsi
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Post 3+ Months Ago

Yep, I've got DirectX 9.0c

I've been looking around other sites & a common problem is Internet Explorer 7 - after it was installed MM wouldn't run properly. We recently installed IE7 so this might be the problem.

However...if I uninstall it will I still be able to access the internet OK? Will it just go back to the one I had before IE7? Also I went to uninstall it but it gave me a list of programs that had been installed after IE7 and said that if any of them depended on IE7 then they might not work properly-it was stuff like Windows Live Messenger, The Sims 2 expansions, other games, etc. If I do uninstall IE7 then will the internet still work as normal and not affect these programs?

Thanks again :D
  • Alkatr0z
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Post 3+ Months Ago

This page explains how to uninstall IE7: http://www.microsoft.com/windows/products/winfamily/ie/iefaq.mspx

As to the programs not working. Its possible you might have to reinstall Live Messenger but I can't see the games not working.. To be honest I can't really see that Live Messenger would even have any issues. I don't think you'll get any problems with uninstalling it so its certainly worth a shot. If you do have any problems with programs that wanted IE 7 if you reinstall them it should fix up any issues they had.
  • peterc10
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Post 3+ Months Ago

i had the smae prob and had 2 go bak 2 internet explorer 6. I found however you could ignore that error message and continue.
  • babooncrzy
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Post 3+ Months Ago

This is what my report contained;


Details
Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application %1, version %2, hang module %3, version %4, hang address 0x%5.

Explanation
The indicated program stopped responding. The message contains details on which program and module stopped responding. A matching event with EventID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.
  • kidoumarux00
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Post 3+ Months Ago

Details
Product: Windows Operating System
ID: 1000
Source: Application Error
Version: 5.2
Symbolic Name: ER_USERCRASH_LOG
Message: Faulting application %1, version %2, faulting module %3, version %4, fault address 0x%5.

Explanation
The indicated program stopped unexpectedly. The message contains details on which program and module stopped. A matching event with Event ID 1001 might also appear in the event log. This matching event displays information about the specific error that occurred.


User Action
If an error report was generated for this error, you might be able to obtain more information about the error by sending the report to Microsoft for analysis.

What to expect

Microsoft actively analyzes all error reports and prioritizes them based on the number of customers affected by the error signature contained in the report. When a report is submitted, Microsoft will try to determine the cause of the error, categorize it according to the type of issue encountered, and send you relevant information when such information is available. However, because error reports do not always contain enough information to positively identify the source of the issue, Microsoft may need to collect a number of similar reports from other customers before a pattern is discovered. Although Microsoft might not be able to provide a solution for your particular error at this time, all information submitted is used to further improve the quality and reliability of our products.



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  • Cr00ker
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Post 3+ Months Ago

Help meeeee :(
I'm gonna smash my computer to pieces, i've spent the last 24 hours of my waking day trying to fix this problem, and its beginning to annoy me...ok..i was annoyed within the first 30 mins HA
Anyway, i open up my project on Windows Movie Maker 1, and it used to work all fine until today, when i opened it, it worked...for about 10 seconds, until it crashed. I tryed to view the movie, but the timeline froze, and then the whole thing froze. I reopened it all, but it did it again, and again and again. It's doing it right now, and its really fustrating. I was able to send the error report, but i clicked on what the files were and this came up;

C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0933.dir00\moviemk.exe.mdmp
C:\DOCUME~1\HP_ADM~1\LOCALS~1\Temp\WER0933.dir00\appcompat.txt

I haven't a clue what these, are, i've even tryed to look for them, but they are nowhere to be seen. I've done everything there possibly is to try and fix this problem, but none of its working. And so..I'm here, asking you all for a way to help me, before i smash my computer to tiny, bitsy smithereens. =]
  • Cr00ker
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Post 3+ Months Ago

I'm still trying to find ways to fix this problem, and it appears im not the only 1 getting it. But, everywhere i go, this guy called papajohn comes and says, 'go to my site, and it will all be ok' or something. This is really annoying, because he doesn't simply offer a solution on his site, it just says complete garble, and I'm no computer genious, so i dont even know where to start.
  • Cr00ker
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Post 3+ Months Ago

Omg, i think i've solved the problem!
I read a forum which said that sometimes illegal characters in a clip can cause the error. I realised that the problem only started since yesterday, which is when i inserted a music clip called (god of hellfire). This is when i knew that ( and ) had to be an illegal character for movie maker. Try and do this if u have the same prob as me.
  • toro95037
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Post 3+ Months Ago

I've had this same problem :evil: for over a year now...

There is a "FIX" from MicroSoft...

support dot microsoft dot com/kb/969395/


Symptom: You install more than 100 video transitions or video effects to be used by Windows Movie Maker on a computer that is running Windows XP. When you try to run Windows Movie Maker, the application crashes. This problem occurs because the maximum number of video transitions or video effects that Windows Movie Maker can handle is set to 100. This results in a crash in the qedit.dll module of Windows Movie Maker.

Prerequisites:
You must have Windows XP Service Pack 3 (SP3) installed to apply this hotfix.

Restart requirement:
You may have to restart the computer after you apply this hotfix if the qedit.dll module is in use.

Hotfix replacement information:
This hotfix does not replace any other hotfixes.

File information:
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name File version File size Date Time Platform
Qedit.dll 6.5.2600 .5783 562,176 24-Mar-2009 19:07 x86

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