Jatin: H i Miles .
Jatin: I was talking with Trixi .. something like this name .
Miles: Hi! Welcome to our Yahoo! Messenger Live Chat service. I'm glad you've joined us.
Miles: Please hold for about 1-2 minutes while I read your chat history.
Jatin: ok ..
Miles: Thank you for waiting. I'll be with you in just a moment.
Jatin: ok // no problem .
Miles: Thank you for waiting.
Miles: As I understand, it gives you an error message deleting a contact in Yahoo! Messenger. Am I right?
Jatin: yes right /
Miles: Thank you for the confirmation.
Miles: I do apologize for any inconvenience this has caused you.
Jatin: But is showing server error not mine computer problem .
Miles: What is the error message that you are getting when deleting a contact in Yahoo! Messenger?
Jatin: no error msg . I am login in yahoo already .
Jatin: -50304
Miles: I see. Please try to delete a contact now.
Jatin: ok . 1 min . i add mine and delete . else how many frds i find for delete .
Miles: Sure, I'll wait here.
Jatin: -40402 . single deletion operation . But error msg same . & -50304 : for Multiple Deletion .
Miles: I see. Thanks for letting me know.
Miles: Let us check your version.
Miles: Here's how:
Jatin: yes , new one .
Miles: 1. On your Yahoo! Messenger window, go to the "Help" menu.
Miles: Let me know when you're on the "Help" menu.
Jatin: i installed by ur another operator's instruction .
Jatin: 10.0.0.1270-us
Miles: Okay, thank you.
Miles: Please sign out from Yahoo! Messenger, and tell me when you're done.
Jatin: ok .
Jatin: but when u sign in , please add 2 - 3 contacts and then delete .
Jatin: ok , Done .
Miles: Please sign in to the link below:
Miles: http://webmessenger.yahoo dot com/
Jatin: ok
Miles: Tell me when you're signed in.
Jatin: yes . I am .
Jatin: did .
Miles: Please delete your the contacts that you wish to delete in Yahoo! Messenger for the Web.
Jatin: ok .. wait sir . I add .
Jatin: here no option to delete .
Jatin: Multiple delete .
Jatin: single can delete and no error , bcz here we do not have option to Mark "Delete from Address Book too " .
Miles: Yes, in Yahoo! Messenger for the Web, you need to delete the contacts one at a time.
Jatin: ok .
Miles: That's an alternative when you can't delete contacts in Yahoo! Messenger.
Miles: When you sign in again to Yahoo! Messenger, the contacts that you have deleted in Yahoo! Messenger should be gone.
Jatin: yes , I can understand it is . no problem . .
Jatin: how can u know that I sign in in yahoo messenger ?
Miles: What I mean to say is when you sign in to Yahoo! Messenger, the contacts that you have deleted should be gone.
Jatin: ok . sir , understand .
Jatin: now say me , what i can do or how can get solution ?
Miles: Please get back to us instead, Jatin.
Jatin: means ?
Miles: I mean get back to this live chat.
Jatin: yes , we are doing it . now ?
Miles: I'm sorry for the delay. I’ll be with you as soon as I can.
Miles: Thank you for waiting.
Miles: Did you delete the contacts in Yahoo! Messenger for the Web?
Jatin: yes , no error . bcz it;s only messenger .
Jatin: and this error only when i select from address book also .
Jatin: bcz after when I am deleting contacts from messenger , it means i dont need for mail too .
Jatin: so I click address-Book .
Jatin: but Error comes after deletion finish .
Miles: Okay, thanks for letting me know.
Miles: Please try to delete those contacts from Yahoo! Messenger for the Web first.
Miles: If the contacts are still showing when you sign back in to Yahoo! Messenger, please uninstall and reinstall your Yahoo! Messenger this time.
Miles: Should the issue still persist, please get back to us immediately.
Miles: I sincerely appreciate your cooperation and patience while we troubleshoot your issue.
Miles: Is there anything else I can help you with?
Jatin: wait sir
Miles: Sure, I am here.
Jatin: no . the contacts i deleted from webyahoo , it is no in my yahoo messenger .
Jatin: but the problem is u know sir, it is different . not this .
Miles: I apologize for the inconvenience, but the contacts that you have in Yahoo! Messenger are the same contacts that you will see in webmessenger.
Jatin: yes i know it .
Miles: Once you have deleted a contact in the webmessenger, then it should be gone when you sign in to Yahoo! Messenger application.
Miles: Please tell me if you have clarifications about this.
Jatin: yes i know . I can delete from my yahoo messenger also .
Jatin: I don't need to go to webmessenger to delete it .
Miles: Please clarify your issue.
Jatin: yes, the problem is, when I delete contact from yahoo messenger and then yahoo messenger ask us " Also Delete from Address Book too " . so I mark that bcz i want it . and then this error comes .
Miles: I see what you mean.
Miles: You can delete a contact successfully but when it asks you if you want to delete also from the address book, then it gives an error.
Miles: What you can do this time is try uninstalling and reinstalling the Yahoo! Messenger application.
--> But still can not solve the problem .
January 1st, 2011, 11:43 pm
