zhelp!! Getting APPCRASH error and internet won't work

  • EarthlingLady
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Post 3+ Months Ago

this is what I'm getting....

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16771
Application Timestamp: 4907deda
Fault Module Name: StackHash_b359
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.
Locale ID: 1033
Additional Information 1: b359
Additional Information 2: 5c626cd11052f6a241b87ec28e54d434
Additional Information 3: 0587
Additional Information 4: d50b4968cc50b006906028d8b142ec48

I don't understand the problem...
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Post 3+ Months Ago

seems to be a common problem with Vista 32 and 64bit users. I can tell you're on Vista but can't tell if it's 32 or 64 bit.

Regardless it was nearly impossible to find any documentation on StackHash error. The only thing I found that seems promising is that it may be related to a faulting shell extension on your right click menu. For example if you install winzip, that is a shell extension that is added to your right click menu. Most are OS generated but many apps add theirs. If the problem occurs when you right click something, then this might be your solution too.

I found this post - same problem as yours but with a different StackHash http://community.videogamer.com/forums/ ... _crashing/

If you scroll down to the reply by Exnor he provides a link to a freeware program that lets you view shell extensions and apparently will allow you to disable them. I didn't read the documentation on the program nor have I used it but here's the link

My logical assumption is if you recently installed an application just prior to this problem starting that's the most likely culprit.

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