Do you have a 'dormant' google adwords account? if so beware

  • Managedlinks
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Post 3+ Months Ago

To my shock I opened my credit card statement today to find the charge from Google for adwords

This was a shock because I had not advertised with google in over 12 months, probably more like 18 months. I paused my account, because I felt I was the victim of fraud.

Well, today, I was charged for advertising. Advertising which I never authorised. Somehow my account had been reactivated, and clicks had started to accrue. I am not talking a million dollars but not a few cents either. to a sole proprietor a few hundred dollars makes a difference.

I got a very swift response from Google when I complained, but the response was laughable. They said, you only cancelled the account today, what are you complaining about.

Of course I cancelled the account today, did they think I was going to leave it running?

It did not occur to them to look at the last 18 months and just see how many charges they had sent me, which was Nil.

So if you have a Google account that you have placed on hold, make sure that they haven't reactivated it.

If this is some sort of programming error from supposedly the kings of programming. Then what else can you trust them with. I read a report, where Google claims they only had a 0.02% fraud rate. Can you believe that!

After today, I cannot believe anything Google says!

Even if I was so stupid as to leave the account active and ads running then how can they explain not sending me a single bill in the last 18 months.

And I know I'm not that stupid.

If you know anybody that has a Google account. That may be deactivated and therefore they are not expecting bills. Tell them to check that account, because they might be surprised to find it's been reactivated.
  • joebert
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Post 3+ Months Ago

I get the strange feeling someone you've done business with activated the account & funeled clicks through it like nobody would notice it.

For all Google knows, that someone was you.

Take it to court, force them to track down every click that was charged to the account & see if there's a pattern somewhere.
  • freelancedailydotnet
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Post 3+ Months Ago

Could you tell me how a Google adwords account is set up? Is it set up to an individual or a domain? Because I purchased my business and domain from someone who used to use Google adwords and he told me he stopped using it. Well, several months after purchasing the business I started seeing charges in my PayPal account for adwords. I was forced to take over the PayPal account ... long story I won't bore you with. I emailed him several times (previous owner) and he couldn't figure out his user name/password so I just canceled the debit card it was being charged to.

Now after reading this I hope I am not responsible for any accruing charges on my domain.

Thanks for any insight on this. Suzanne
  • vetofunk
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Post 3+ Months Ago

Did someone start up your account and send clicks to your site or another site?
  • vetofunk
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Post 3+ Months Ago

Also, I would think they would be able to track the ip of people logging in.
  • vetofunk
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Post 3+ Months Ago

An adwords account is not tied into a domain. An adwords account is tied to an individual, agency or company. If you just purchased a domain from someone, you should not be charged with adwords. Plus, a Google Adwords account cannot even be directly charged to a Paypal account. You may really want to look at what those Paypal charges are for.
  • freelancedailydotnet
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Post 3+ Months Ago

I believe the previous owner used his PayPal debit card. Is there a way to have recurring/automatic payment by credit card that you know of? S
  • vetofunk
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Post 3+ Months Ago

Yes, if he still has his credit card tied to that account and he didn't pause the account, he will continue to get billed...either until you pause the campaign, remove the credit card, or until the credit card expires.

If you are having a problem that he cannot remember his username/password, have him or you call Google Adwords:
1-866-2-Google
  • Managedlinks
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Post 3+ Months Ago

joebert wrote:
I get the strange feeling someone you've done business with activated the account & funeled clicks through it like nobody would notice it.

For all Google knows, that someone was you.

Take it to court, force them to track down every click that was charged to the account & see if there's a pattern somewhere.


how would that have benefitted?

And I havent done business with anyone which could have given them access to the account.

Maybe someone hacked it. but the ad activated was my own ad. its a lot of work for someone to do to try and damage me by getting me billed by google

no I think google reactivated it. not deliberately perhaps but you think of how many accounts there must be lying in an idle state

Now think how much money they would generate if they were all suddenly re-activated
  • vetofunk
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Post 3+ Months Ago

Go into your account. Click on the Tools link. Take a look at the My Change History link. You might be able to find more information on when this all happened.
  • Managedlinks
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Post 3+ Months Ago

Thanks for the advice.
I looked and there is no history except for the item where I disabled the account after recieving the charge.

So the question is why did my account suddenly start accrueing clicks after not getting any for in excess of 18 months.
  • shandaman
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Post 3+ Months Ago

This happened to me, like 35.00 worth, just make sure you disable to account. If you dont know how, you can easily call google adwords and they will tell you how ;)
  • Managedlinks
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Post 3+ Months Ago

I am not talking about $35 dollars

here are some facts straight from googles own statistics

it clearly show something happened in january
They claimed I re-enabled the account in august (I was interstate attending to my dying mother around that time)

So what happened in january?
and I found out they owed me money, now they claim I owe them?
Image

I originally stopped the account because I went from a 40% return on investment to nil. I was convinced and still am that I was the subject of either click fraud or deliberate click manipulation by competitors.

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