Banned from my own server?

  • delarge
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Post 3+ Months Ago

My shared server is up and running, i can surf to it via a proxy site, plus my server support people have confirmed that nothing is wrong with it but i cannot surf to it, get email from it or ftp into any of my domains hosted on my account

My isp is talk talk
my server host is UH-hosting.co.uk

the server i cant access is 213.230.203.210 (web4.000025.net)
one of my domains on this server is http://www.solve-nt.co.uk

I have done a tracert to this location and it is below

Tracing route to solve-nt.co.uk [213.230.203.210]

over a maximum of 15 hops:

1 3 ms 2 ms 2 ms 192.168.0.1
2 31 ms 30 ms 31 ms 89.240.208.1
3 31 ms 30 ms 30 ms gig-2-1-398-rtr001.bre.opaltelecom.net [62.24.252.57]
4 31 ms 31 ms 31 ms gig-9-1-rtr001.hex.opaltelecom.net [62.24.254.10]
5 31 ms 32 ms 29 ms gig-6-1-rtr001.thn.opaltelecom.net [62.24.254.14]
6 31 ms 30 ms 31 ms gig-0-0-rtr002.thn.opaltelecom.net [62.24.250.34]
7 30 ms 30 ms 32 ms 1ge-in-12008.louisa.uk.as33970.net [195.66.224.247]
8 32 ms 30 ms 29 ms 10ge1.mer.ukcore.as33970.net [89.238.128.129]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.


Trace complete.

>>>If i do a tracert to my hosts domain http://www.uh-hosting.co.uk the result is identical except it gets through the last hop

Tracing route to http://www.uh-hosting.co.uk [195.242.214.221]
over a maximum of 15 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 29 ms 30 ms 31 ms 89.240.208.1
3 365 ms 29 ms 30 ms gig-2-1-398-rtr001.bre.opaltelecom.net [62.24.252.57]
4 * 31 ms 30 ms gig-9-1-rtr001.hex.opaltelecom.net [62.24.254.10]
5 31 ms 30 ms 30 ms gig-6-1-rtr001.thn.opaltelecom.net [62.24.254.14]
6 30 ms 31 ms 30 ms gig-0-0-rtr002.thn.opaltelecom.net [62.24.250.34]
7 31 ms 31 ms 31 ms 1ge-in-12008.louisa.uk.as33970.net [195.66.224.247]
8 579 ms 247 ms 225 ms 10ge1.mer.ukcore.as33970.net [89.238.128.129]
9 31 ms 32 ms 32 ms 195.242.214.221


Trace complete.

Anyone able to tell me what to do about getting this sorted? any idea what the problem is?

cheers for taking the time to read this far


Delarge
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Post 3+ Months Ago

  • auctionadvertising
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Post 3+ Months Ago

well something is blocking you, some firewall or router or something.


is it a dedicated server? or a hosting package
  • delarge
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Post 3+ Months Ago

It's a shared hosting server,

is there anyway of determining what other sites are also hosted on that shared server, perhaps so i can determine whether someone elses site has triggered a ban or something?
  • auctionadvertising
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Post 3+ Months Ago

you could look on google for the ip address and hope you get search results from dns logs or something

but how could someone else do something with your ip?

cause its your ip thats the problem, not the server itself
  • auctionadvertising
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Post 3+ Months Ago

and why dont you just move to another hosting provider?

whats your site url?
  • delarge
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Post 3+ Months Ago

it's a reseller account on a shared server - i host approx 25 domains in my account alone, and there are obviously others who have multiple domains in the same shared server....my principal domain is solve-nt.co.uk but all my domains share the same ip address as far as i know so i wondered if my isp had blocked it because of the activity of someone else sharing the same server

this only started happening yesterday, i have hosted with this hoster for two years now...and moving 25 domains is not something i would do lightly
something changed yesterday and i'd like to try and find out what...
  • auctionadvertising
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Post 3+ Months Ago

well for sure one of the ip's involved got blocked either on the hoster or isp side

why don't you just change the host? there are lots of them to choose from and moving the whole thing isn't that complicated... should only take a couple hours
  • AnarchY SI
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Post 3+ Months Ago

have you tried calling the host..? lol
  • delarge
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Post 3+ Months Ago

i have contacted my server host and he says i am blocking the server...
  • auctionadvertising
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Post 3+ Months Ago

then call your isp, ask them to check their firewall or router

did you try from another computer too?
  • AnarchY SI
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Post 3+ Months Ago

are you behind a router? if so, try plugging the line for the internet directly in to your computer if at all possible.
what OS is your computer running?
what antivirus or firewall software do you have on your computer?
like auctionadvertising said, can you get to it from another computer?
  • auctionadvertising
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Post 3+ Months Ago

probably theres something on the way to his server thats blocking it. a firewall or something.

i dont think he's done something himself, he would have thought to undo it

*plum* isp's. if this would happen to me i'd change the isp/datacenter the same day
  • auctionadvertising
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Post 3+ Months Ago

oscar just noticed your signature, you that deep into linux & stuff?

i could use some help sometimes. got some spare time on your hands?
  • AnarchY SI
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Post 3+ Months Ago

auctionadvertising wrote:
oscar just noticed your signature, you that deep into linux & stuff?

i could use some help sometimes. got some spare time on your hands?


in short, yes. lol

although at first i was like "oscar...who's he talking to?" lol
  • auctionadvertising
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Post 3+ Months Ago

do you fancy redhat?

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