Back To Website Design Forum

Remote support using web download

  • ljCharlie
  • Proficient
  • Proficient
  • No Avatar
  • Joined: May 15, 2003
  • Posts: 343
  • Status: Offline

Post May 27th, 2004, 9:54 am

I have seen Gateway and others have this feature on their website where the user can go into their website and download a plugin or some sort of application that will allow the support technician to control my computer and work on my computer. Once I terminate the application on the client side, the application is deleted from my computer. Does anyone know how this is done?

Thanks!

ljCharlie
  • Anonymous
  • Bot
  • No Avatar
  • Joined: 25 Feb 2008
  • Posts: ?
  • Loc: Ozzuland
  • Status: Online

Post May 27th, 2004, 9:54 am

  • Carnix
  • Guru
  • Guru
  • User avatar
  • Joined: Apr 28, 2004
  • Posts: 1099
  • Status: Offline

Post May 28th, 2004, 10:56 am

It's an ActiveX control. It installs a little server on your machine that the tech can connect to. It works, more or less, like a terminal server (Remote Desktop in XP-speak) or SMS, or DameWare or PCAnywhere, or Back Orifice or any of the other remote admin applications that have a graphical RD interface. Who knows where Gateway got there's, but if you install via the web, then it's probably an ActiveX control of some sort.

.c

Page 1 of 1

Post Information

  • Total Posts in this topic: 2 posts
  • Users browsing this forum: No registered users and 69 guests
  • You cannot post new topics in this forum
  • You cannot reply to topics in this forum
  • You cannot edit your posts in this forum
  • You cannot delete your posts in this forum
  • You cannot post attachments in this forum
 
 

© 2011 Unmelted, LLC. Ozzu® is a registered trademark of Unmelted, LLC.