ACER laptop does NOT start-up :(

  • johnm
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Post February 20th, 2008, 2:40 am

ive been having the same problem, but mine only seems to work if i squeeze the bottom left and corner really hard, and then it boots on. if i let go of the corner it freezes in all sorts of weird lines.

it started out by randomly freezing with a white screen and a bunch of black lines now it wont turn on unless i squeeze it
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Post February 20th, 2008, 2:40 am

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Post February 20th, 2008, 4:02 am

I'm pretty alarmed with all the stories i've been reading here. To be honest, i sort of regret buying this Acer Aspire 5720 for different reasons than above. I do hope that nothing happens to it largely down to the fact that the computer was bought in Australia and i can see Acer being anal about the warranty despite it being an international warranty.
  • ScissorPaperRock
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Post March 25th, 2008, 5:34 am

Same problem with an Acer TravelMate 4502LCi. Yesterday when I first tried to boot it would not boot, the fans started but it would go no further. The power light would remain on. After fiddeling around with the battery and power supply I was able to get it going occasionally, but I would get a blue screen with the "Driver IRQL Not Less or Equal" message, and my computer would reboot.

I managed to get into safe mode where everything seemed fine, and left my computer on overnight downloading some software updates. I was downloading iTunes, because the only thing I did different the morning when this all started was plug my iPod touch into the laptop to charge while it was booting, so I thought that might have something to do with it. I didnt have itunes on it previously.

But when I went to the laptop this morning and tried to get out of the screensaver it had frozen. And it won't start at all now.

I'm not impressed.
  • darkflow79
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Post March 31st, 2008, 12:38 pm

Exactly same problem with my acer 3680. Failed after 15 months. Was using it and it suddenly go blank without any warning.

Maybe we can start class action lawsuit against Acer?
  • crocky
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Post April 3rd, 2008, 10:32 am

We had the same problem with a Acer Travelmate 230.

The laptop only works when the AC adapter is plugged in and after pulling out the plug while the laptop was still running, the laptop wouldn't start up anymore.
Everything seemd to start, except the LCD, it stayed black. Also hooking up an external monitor didn't work.

I opened up almost everything and disconnected most things and put them back. And now the LCD is working again.

These are the things I disconnected en reconnected:
- HD
- CD Drive
- Keyboard
- the connectors from the LCD to the motherboard
- the connector from the on/off, Function buttons to the motherboard
- the tiny cell battery (holding the BIOS settings and the clock)
- RAM
- connector from touchpad to the motherboard

That's about it, i think. When I reconnected everything and started the laptop, everything worked fine. The first time, the BIOS complained about loosing it settings or clock or something like that.

I think disconnecting the tiny cell battery or reconnecting the LCD connectors did the trick.

Hope I could help.
  • staylor
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Post April 3rd, 2008, 7:30 pm

If there is a class action against Acer, count me in....my Acer 5762 WLMi has done a very similar thing to what I see described here.....On Tuesday I went to bed with the laptop and me getting along fine.....on Wednesday morning, it was black screened and silent and it will not boot up. Pressing the power button gets a rise for a bit, showing there is power, the DVD/CD drive seems to awaken and seconds later all goes silent. Tried the remove the power cord and battery bit described on the ACER support site but no go. Through out the nearly 2 years I've owned the
Acer, I've found their support to be nigh on to ridiculously awful.I'm now using a Sony Vaio purchased in 1996!
  • crocky
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Post April 4th, 2008, 3:57 am

staylor wrote:
If there is a class action against Acer, count me in....my Acer 5762 WLMi has done a very similar thing to what I see described here.....On Tuesday I went to bed with the laptop and me getting along fine.....on Wednesday morning, it was black screened and silent and it will not boot up. Pressing the power button gets a rise for a bit, showing there is power, the DVD/CD drive seems to awaken and seconds later all goes silent. Tried the remove the power cord and battery bit described on the ACER support site but no go. Through out the nearly 2 years I've owned the
Acer, I've found their support to be nigh on to ridiculously awful.I'm now using a Sony Vaio purchased in 1996!



This sounds more like an empty battery.
Try using a different AC Adaptor, maybe the laptop doesn't get any power from AC Adaptor.
Or the AC connector maybe broke. Maybe try a fully charged battery from another laptop.
  • euroR
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Post April 5th, 2008, 10:09 am

My Acer Aspire 5612 also started having problems about a month ago. It was purchased in sepetember 2007.

Sometimes it would start but then it would have a problem starting windows and i would have to choose start windows normally or the last good known configuration. Or it would do hard drive check with the blue screen.

It would also do as mentioned above, fan turns on and the power light goes on but blank screen, and sometimes it would make a loud beeping noise.

Has anyone found a solution for this?
  • Stocky
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Post April 8th, 2008, 4:45 pm

Don't think I'm nuts....
Got a travelmate myself....

Question... If you all turn over your lappy's, and look into the skrew holes with a flashlight/torch,
how many of you are missing skrews you didn't realize you were missing???
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Post April 10th, 2008, 5:11 am

If you have to squeeze a corner of your lappy to get it to work, the problem is physical...
My TM was feeling kreeky.. not solid... and I had my rdive slide out when I was removing a DVD.
I mean the whole case slid out.
So I looked at the skrew holes and was missing 5, with 2 others very loose.
Turns out it's a common prob with Acers.
Anything loose will wear.. or pull.. or break... and pulled wires and hdwr will sometimes connect and sometimes "not".

You should all look at physical problems causing your inconsistencies.
GL,
Stocky
  • wiggleyknee
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Post April 19th, 2008, 8:12 pm

Hi folks,

I just had the same issue happen tonight with my Acer Aspire 1690. Locked up whilst playing a game, I did a hard reboot, and now it will not turn back on. Tried the Acer recommended power reset as per their support page (it was the only thing about the computer not starting up) - no happy. Anyhow, when I press the power button, the fan starts, and it does the normal whirring and a few HDD chatters then goes completely silent. This is the third big issue I have had with this laptop. First was cracked hinges and blotches on the lcd, sent to acer and they fixed the hinges but not the blotches, then the lcd went (1 month after warranty), so that cost me $500 to fix (probably should have researched more, as I now know it was a pretty easy backlight or lcd board fix), and now this. Anyhow, I feel a little bit ripped off tonight, I've not had these multiple issues with any of my older desktop computers, and It's hard to see a realistic reason why this should happen to a machine you pay $2250 for after only 3 years.

Disapointed Wil
  • I_Hate_ACER
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Post May 7th, 2008, 7:27 pm

Apologies in advance for the long post, but it's an importantly detailed one.

I bought my laptop back in March '07, and it worked relatively fine up until taking it in the beginning of January of '08. I had some relatively minor problems/annoyances, with the screen brightness not staying bright, and some driver issues with the web cam interfering with using my canon scanner, but overall pretty good. So then the latch closing the printer broke, and since it was still under warranty I took it into the Acer repair depot in Mississauga. I decided to drive it in and pay the gas myself, because I wanted to make sure it arrived in one piece and that I recieved it in one piece. When I got the laptop back... the latch was fixed, but the computer didn't work. So I had Purolator pick it up this time, and Fed-Ex shipped it back - and when I opened it up, it didn't work immediately, but once I plugged it in it was fine. So I had it working for a couple a weeks... and then it wasn't working again. And to clarify not working, I mean various blue screens, black screens, blinking cursors, etc etc etc. I had a rude rep on the phone tell me it must have been something I installed/didn't install... which is bull. The short of it is, my computer went in for a total of 5 repairs... 3 new motherboards, 2 new harddrives. When I got it back from it's 5th repair, it blew up again within 4hrs. I'm now in the process of getting a new computer, but the one they've offered me is not, in my opinion, equal to the computer that I originally purchased. The representative called me on a Tuesday saying I had been approved, and explained part of the specs to me - but I was about to go to work, so when he asked if that sounded fine, I said "I guess, but can you call me back tomorrow to arrange everything because I have to go to work!" - tomorrow came... no phone calls. I called him at his direct line in Waco, Texas, and he never responded to my messages (and this was a 2nd level representative, not a first responder). So I called again, and went through another 2nd tier rep. He said that I didn't have a choice, that I already said that the laptop was fine, even though I wasn't completely told what I was getting. Left in a helpless situation, I decided to accept the new laptop anyways. So they arranged a Purolator pick up, and I sent it on it's way. So I called on Friday, and the first guy told me that my laptop had been repaired and was ready to be shipped, and I was like WTF? so I talked to a 2nd tier guy who got it sorted out, so he said, and said that he still had to email the repair center and get everything straightened out. So fine. So later that night, I check my email, and I get an email from the repair depot saying that they've shipped off my old laptop! So when I called in Monday morning, the guy, the same guy who never called me back a week prior, said that apparently the service request that had been put in was never cancelled and so the repair depot went to the oldest request number first and repaired it and shipped it off. So then when Fedex showed up at my door that day, I had to refuse the package. And now I remain waiting to get my new, or should I say, replacement refurbished laptop that isn't as good as the one that I originally bought, to show up at my doorstep.

So guess what? Last Tuesday, sick of all Acer's CRAP, I bought myself a nice, Duo Core 2GB Mem 250GB HD Compaq Laptop for $599 from Best Buy, with a 2 year warranty, and I will NEVER deal with Acer again. I'll sell the laptop that I'm getting back - whenever I get it back - to some poor schmuck who I feel sorry for, but nonetheless, will sell to because I need to pay off what I owe since I really couldn't afford to go out and buy a new laptop.

DO NOT EVER BUY ACER. Tell all your friends to never buy one. There is a better deal out there!
  • GT500Shlby
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Post May 12th, 2008, 7:19 am

I_Hate_ACER wrote:
So guess what? Last Tuesday, sick of all Acer's CRAP, I bought myself a nice, Duo Core 2GB Mem 250GB HD Compaq Laptop for $599 from Best Buy, with a 2 year warranty, and I will NEVER deal with Acer again.


Hate to break it to you but you bought a laptop from Best Buy. I just hope you didn't get the in store warranty.
"Now, I don't want to get off on a rant here, but..." - Dennis Miller
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  • Fickenaze
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Post May 15th, 2008, 2:21 pm

Guess what! Another laptop in the Acer family, Travelmate. Won't boot up, once in a while the bios screen comes up, but it won't load windows. Had a copy of Puppy Linux on my flash drive, and it booted up fine. I'll try to connect my hard drive externally and see if I can at least retrieve my data. Still no real answers to this solution. Arrrrrrrggggggggghhhhhhhhh
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Post May 15th, 2008, 2:29 pm

Fickenaze wrote:
Guess what! Another laptop in the Acer family, Travelmate. Won't boot up, once in a while the bios screen comes up, but it won't load windows. Had a copy of Puppy Linux on my flash drive, and it booted up fine. I'll try to connect my hard drive externally and see if I can at least retrieve my data. Still no real answers to this solution. Arrrrrrrggggggggghhhhhhhhh


There is an answer, just not one you are willing to hear. Don't buy Acer.

Someone please correct me if I am wrong, and I don't believe a study was done - but from my experience Acer has the worst track record for reliability. Extremely poor quality.
"Now, I don't want to get off on a rant here, but..." - Dennis Miller
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Post May 15th, 2008, 2:29 pm

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