Apologies in advance for the long post, but it's an importantly detailed one.
I bought my laptop back in March '07, and it worked relatively fine up until taking it in the beginning of January of '08. I had some relatively minor problems/annoyances, with the screen brightness not staying bright, and some driver issues with the web cam interfering with using my canon scanner, but overall pretty good. So then the latch closing the printer broke, and since it was still under warranty I took it into the Acer repair depot in Mississauga. I decided to drive it in and pay the gas myself, because I wanted to make sure it arrived in one piece and that I recieved it in one piece. When I got the laptop back... the latch was fixed, but the computer didn't work. So I had Purolator pick it up this time, and Fed-Ex shipped it back - and when I opened it up, it didn't work immediately, but once I plugged it in it was fine. So I had it working for a couple a weeks... and then it wasn't working again. And to clarify not working, I mean various blue screens, black screens, blinking cursors, etc etc etc. I had a rude rep on the phone tell me it must have been something I installed/didn't install... which is bull. The short of it is, my computer went in for a total of 5 repairs... 3 new motherboards, 2 new harddrives. When I got it back from it's 5th repair, it blew up again within 4hrs. I'm now in the process of getting a new computer, but the one they've offered me is not, in my opinion, equal to the computer that I originally purchased. The representative called me on a Tuesday saying I had been approved, and explained part of the specs to me - but I was about to go to work, so when he asked if that sounded fine, I said "I guess, but can you call me back tomorrow to arrange everything because I have to go to work!" - tomorrow came... no phone calls. I called him at his direct line in Waco, Texas, and he never responded to my messages (and this was a 2nd level representative, not a first responder). So I called again, and went through another 2nd tier rep. He said that I didn't have a choice, that I already said that the laptop was fine, even though I wasn't completely told what I was getting. Left in a helpless situation, I decided to accept the new laptop anyways. So they arranged a Purolator pick up, and I sent it on it's way. So I called on Friday, and the first guy told me that my laptop had been repaired and was ready to be shipped, and I was like WTF? so I talked to a 2nd tier guy who got it sorted out, so he said, and said that he still had to email the repair center and get everything straightened out. So fine. So later that night, I check my email, and I get an email from the repair depot saying that they've shipped off my old laptop! So when I called in Monday morning, the guy, the same guy who never called me back a week prior, said that apparently the service request that had been put in was never cancelled and so the repair depot went to the oldest request number first and repaired it and shipped it off. So then when Fedex showed up at my door that day, I had to refuse the package. And now I remain waiting to get my new, or should I say, replacement refurbished laptop that isn't as good as the one that I originally bought, to show up at my doorstep.
So guess what? Last Tuesday, sick of all Acer's CRAP, I bought myself a nice, Duo Core 2GB Mem 250GB HD Compaq Laptop for $599 from Best Buy, with a 2 year warranty, and I will NEVER deal with Acer again. I'll sell the laptop that I'm getting back - whenever I get it back - to some poor schmuck who I feel sorry for, but nonetheless, will sell to because I need to pay off what I owe since I really couldn't afford to go out and buy a new laptop.
DO NOT EVER BUY ACER. Tell all your friends to never buy one. There is a better deal out there!