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When I browse for files or when I try to move stuff I get an error:

Windows Explorer has stopped working

It is getting a bit annoying now. The Windows Error Report shows this:

Product
Windows Explorer

Problem
Stopped working

Date
5/12/2007 10:11 PM

Status
Not Reported

Problem signature:
Problem Event Name:	APPCRASH
Application Name:	Explorer.exe
Application Version:	6.0.6000.16386
Application Timestamp:	4549b091
Fault Module Name:	StackHash_26e1
Fault Module Version:	6.0.6000.16386
Fault Module Timestamp:	4549bdc9
Exception Code:	c0000374
Exception Offset:	000af1c9
OS Version:	6.0.6000.2.0.0.256.1
Locale ID:	1033
Additional Information 1:	26e1
Additional Information 2:	cd7bb394943cdbaea1ff4c088c0e7665
Additional Information 3:	ff16
Additional Information 4:	63fd24ff58eaa0cc8d153a6dbda24ae8

How can I diagnose this problem so that I can fix it? or what can I do to make the problem go away?

  • 0
    Can you please post the information by following these steps? Open the start menu. Click All Programs. Select "Maintenance". Select "Problems Reports and Solutions". Click "View Problem History". Look for the crash/error in question. Double-click the report in question. Include the data you see in your question. — Alkatr0z
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4 Answers

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NR
10 1
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It appears that various issues can occur that will trigger this sort of error with Windows Explorer not responding.

For my particular case, I believe I found what caused it. It was a specific feature in a program called ZipGenius which is a powerful, secure, and easy-to-use free alternative to WinZip. The feature that was causing the problem for me was the drag and drop feature via shell extensions. I was able to disable the drag and drop feature using a different program called ShellExView which displays details of shell extensions and allows you to easily enable or disable each one.

ShellExView

I simply disabled the shell extension for ZipGenius and my problem went away! No more errors with Windows Explorer not responding.

  • 0
    Hmm, interesting I saw a similar post when I was searching for stuff on this error that mentioned Zip Genius as the culprit. It had a different faulting module from this though I remember. — Alkatr0z
  • 0
    I have exactly the same error when explorer closes. This happens especially when the mouse passes over zip files (RAR files rarely). It's not necessary to select the file, only "touch" and explorer closes. I like ZipGenius and I have used it for a long time, should I replace it with a different program? If uninstalled the problem is solved? Hope there is another way. What exactly does ShellExView do? I have a new computer and wouldn't like to install trash on it, is there another way to change the ZipGenius configuration? I would appreciate any help 🙂 — blitza
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    I personally use 7zip. It is a very powerful free zip utility. Worth checking out if ZipGenius is having issues. 7ZIP — grinch2171
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    I have a problem that looks like this but I get the error when Windows boots up. For the Problem Event Name it says APPCRASH and for Application Name it says Explorer.exe which seems to be the same. It won't let me do anything except to restart the program. Thoughts on how to how to solve this one? — erhoni
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    Are you running any programs that integrate with the Windows shell extension which would be similar to what is happening with ZipGenius. With that one that is causing problems, it integrates with Windows Explorer so they can right-click on a file and select to compress it with Zip Genius. Did you install any programs that add something on your context menu that is triggered when you right click? Something other than the standard options that appear normally on the Windows context menu? If you can boot up into safe mode you can check event viewer for the full error information. Open the Start menu. Click All Programs. Select "Maintenance". Select "Problems Reports and Solutions". Click "View Problem History". Look for the crash/error in question. Double-click the report in question. What is that data? (You can use "Copy to Clipboard" to easily include this data in your message.) — Alkatr0z
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    Hola amigos, as the problem is widespread, I have the same problem so far with megauploadmanager, roxio easy creator and more. Does anybody know of a solution to address this problem on a more global scale so that we can keep using these programs without disabling features? — leon370913
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    Just wanted to mention that I had a similar problem, but with a file called Overlayicon.dll. For me, it was happening when I go inside the User folder, especially when I go to folders with images and photos. The error I was getting was very similar to this except that the Fault Module Name was OverlayIcon.dll. It appears that the program also modified the right-click context menu for Windows Explorer and something about it was buggy causing these problems. For reference the full description of the error is: Problem Event Name: BEX, Application name: explorer.exe, Application Version: 6.0.6001.18000, Timestamp implementation: 47918e5d, Fault Module Name: OverlayIcon.dll, Fault Module Version: 1.0.0.1, Fault Module Timestamp: 4b263c62, Exception Offset: 00010688, Exception Code: c000000d, Exception Details: 00000000, OS Version: 6.0.6001.2.1.0.768.3, Locale ID: 3082, Additional Information 1: A058, Additional Information 2: c972cececfb9071a04a7925235accc1e, Additional Information 3: 7DA4, Additional Information 4: fa6a2904186039b6de27000a5f960ea7 — carpe8485
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TH
10 0
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It is also possible that you have Malware or Spyware installed on your Windows machine.

I was in a similar situation with Windows I got the dreaded Windows Explorer has stopped working message. In my situation, however, it happened when first starting up Windows. After Windows boots up and whenever I login, a few seconds later it stays that Windows Explorer has stopped working. It asks if I want to restart the program or check online for a solution. When it restarts it just says the same thing every 2 seconds.

After doing some research I have managed to fix this problem and wanted to share it with others. I am not sure if this makes a difference, but I found that it seems to have something to do with installations or upgrades that change *.cpl files in the c:\windows\system32 directory. The tip that I found is that it may be that you have malware installed on your computer. The advise I found was to use some sort of antispyware or antimalware software to clean your computer.

So I did just that, I ran antimalware software to look for issues and to clean everything. Once everything was cleaned up my problem went away. I can now boot up Windows with no error messages after logging in.

  • 0
    I had the same problem where whenever I log in, a few seconds later Windows Explorer stopped working. It just asks if I want to restart the program or check online for a solution. When it restarts then the same thing happens again in an indefinite loop. My error information was mostly the same or very similar, but one thing was different which was the Fault Module Name. For me that was gbjkog.dll_unloaded. After looking into this further I found that that filename is associated with the Zlob Trojan that infects your computer with SpyCrush and displays fake security alters in your Windows Taskbar. Definitely not wanted! I ran some antimalware software to get this removed and my problem is now gone! — jassas
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    I have had the same Explorer Appcrash problem (Application Version: 6.0.6000.16386) and its a killer, but just wanted to mention that Thni's solution WORKED! I was using AdAware to get rid of spyware, but in my case SuperAntiSpyware gets rid of ALL spyware. I wasn't even sure if it was a spyware problem causing the Appcrash, but after scanning and removing harmful items using SuperAntiSpyware, my Windows Explorer started working GREAT again! Thanks thni - it worked! — kish
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    I had a similar problem here and after clicking on the My Computer icon, and clicking on Hard Drive C: it would say Windows Explorer had stopped working. The Problem Event Name for me was BEX and Application Name was explorer.exe. The part that was interesting was that Fault Module Name was FLVSplitter.ax. I had just bought this PC about a week ago and the only thing I had ever done was to download an FLV file using BitComet Torrent. Ever since then I have had this problem with Windows Explorer crashing when taking certain actions. Clearly, in my case, I downloaded some sort of Malware and cleaning up my computer with AntiMalware or AntiSpyware software resolved my issues and I no longer have the problem. — frettbottx
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    I just wanted to point out for others that I had the same problem but it was more difficult because I could not open any files or folders (data disc c, my computer, etc). My internet is working, but it all started when I installed K-lite Codec Pack. The error description I was receiving was A problem caused this program to stop interacting with Windows. Problem Event Name: AppHangB1, Application Name: explorer.exe, Hang Signature: 8c88, Extra information about the problem Bucket ID: 196212213. After running antimalware software to look for problems with my computer that seemed to correct the problem and everything is good now. — Zarius
  • 0
    Just mentioning for me I was getting it due to a fault module name of QuickTime.qts_unloaded so somehow it was related to QuickTime for me, possibly some sort of virus or malware. Cleaning my computer solved the problem for me. — aghora
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Its possible that Data Execution Prevention is causing your issue.

I have been getting this problem with Explorer.exe whenever I browser folders. I will get an error such as the following:

Problem signature
Problem Event Name:	APPCRASH
Application Name:	Explorer.EXE
Application Version:	6.0.6002.18005
Application Timestamp:	49e01da5
Fault Module Name:	StackHash_27dd
Fault Module Version:	0.0.0.0
Fault Module Timestamp:	00000000
Exception Code:	c0000005
Exception Offset:	0c4fc260
OS Version:	6.0.6002.2.2.0.768.3
Locale ID:	18441
Additional Information 1:	27dd
Additional Information 2:	b76caa7c2627bab0b68e16f682ad848f
Additional Information 3:	481c
Additional Information 4:	e8b1f521a253c187784888621f9fd9ed

From my research, I found that the StackHash error occurs when Data Execution Prevention is invoked and has an issue with whatever application you are trying to run. Here is what I did to solve the problem, hopefully, this helps someone else:

  1. Installed all of the latest Windows updates
  2. Installed all updates related to the program that was crashing
  3. Check if the problem persists, if it does not you can stop here.
  4. Click on the Start Menu, go to Control Panel, and then System.
  5. Choose Advanced System Settings on right side
  6. Under System Properties, select Settings from the Performance section at the top
  7. Click the tab labeled Data Execution Prevention
  8. Click radio button for Turn on DEP for all programs and services except those I select
  9. Find the executable file for your application that triggered the error
  10. Add that file to the DEP Exceptions list in the box on that dialog you still have open
  11. Save settings
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Maybe try finding the file/program responsible for the error and remove it.

This may be a more last resort option, for me none of the other solutions worked. I ran a few antispyware and antivirus programs either and they found no traces of anything. If you do attempt to go this route, proceed with caution as you could cause other more disastrous problems for your computer.

Yesterday my buddy started having this problem. I proceeded with the following steps:

  1. Opened Task Manager by pressing the ALT+Ctrl+DEL key combination
  2. Found the program responsible and right-clicked and selected Open File Location
  3. Attempted to remove that file or related program
  4. Search for file mentioned in Fault Module Name in Windows Explorer
  5. Researched and then removed this filename as the risk seemed low and was not a critical Windows component

For me, I found files located in C:\Windows\System32 to delete, but again I would be very careful here. If you are not comfortable with potentially messing up your computer, proceed with extreme caution.

After I did the above, I restarted my buddy's computer and the error stopped happening.

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